Associate Service Engineer

Natera • Austin, TX

1d

About The Position

The Associate Service Engineer role focused on maintenance and repair of standard laboratory
instrumentation and low complexity robotics.

Requirements

• Bachelor’s degree in Engineering, Life Sciences, or related field.
• 0–2 years of experience in Service Engineering or regulated laboratory settings.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data analysis tools.
• Strong attention to detail and ability to follow protocols meticulously.
• Excellent communication and teamwork skills.

Responsibilities

• Handles basic troubleshooting, equipment servicing, and preventive maintenance.
• Follows SOPs and performs task-based assignments.
• Expected to troubleshoot issues that are limited in complexity.
• Begin to understand "3 pillars" of laboratory automation troubleshooting (hardware, software, and assay).
• Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP).
• Collaborate with Equipment Technicians to maintain service tools and spare parts and ensure workspace organization.
• Adhere to lab safety protocols and regulatory requirements.
• Performs other duties as assigned.

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
• We also offer a generous employee referral program!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level