Associate Service Desk Technician

steampunk • McLean, VA

7d • $45,000 - $80,000 • Hybrid

About The Position

Steampunk is seeking an Associates Service Desk Technician to work with the Chief Information Officer Team to support the internal IT infrastructure and personnel IT technology requirements as the company grows.

Requirements

• Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting andconfigurations
• Ability to install and configure Windows, MacOS, and iOS operating systems on laptops and devices.
• Manage user groups and computer accounts in Microsoft Azure
• Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls,remote access to Steampunk cloud systems
• Experience with troubleshooting Microsoft (Office) 365 applications
• Possess good communication skills and the ability work directly with Steampunk employees and contractors totroubleshoot IT issues
• Must be local to the DMV and will require to be in office 4 days per week
• Knowledge of Steampunk IT/Azure Systems

Nice To Haves

• Associate or bachelor’s Degree in a Technical Related Field
• Azure Active Directory/Intune integration experience
• FreshService or similar IT ticketing system
• Audio and Video Experience
• Experience with the Slack and Microsoft Teams application
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Understanding of Agile methodologies
• Microsoft and/or Apple certifications are a plus

Responsibilities

• Build, integrate, and deploy computer technology to new and current Steampunk employees and contractors
• Assist with new hire orientations with new IT technology configurations, software, and remote access
• Troubleshoot Steampunk technology hardware and software issues and escalate, as needed
• Repair, replace, and redeploy technology, when required
• Organize and monitor Steampunk technology assets in Azure/Intune and track inventory
• Enforce Steampunk IT policies and configurations with all deployed IT technology
• Work with the CIO Team to test, deploy, and troubleshoot new technologies
• Provide input for creating and updating Steampunk IT policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree