Associate Service Consultant

LPL Financial • Tempe, AZ

4d • $21 - $35

About The Position

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. Job Overview: The Associate Service Consultant-Estate Team serves as a subject matter expert for advisors, clients, and internal business partners on the inheritance and divorce process, assisting our clients with the distribution of assets to beneficiaries who are inheriting an account from an LPL client.

Requirements

• 2+ years in brokerage/financial services client-facing or operations experience
• MS Office experience
• Excellent verbal, listening, and written skills
• Phone communication skills
• Extremely organized
• Adaptive and flexible
• Ability to multi-task in a fast-paced environment

Nice To Haves

• Bachelor’s degree; preferably in business, accounting, or finance
• Previous experience with trust/estate or legal administration
• SIE, 7 & 63, preferred

Responsibilities

• Provide outstanding service through phone support with complex inheritance/divorce-related issues via an inbound call center environment, by taking ownership of each inquiry as the main point of contact and providing “First Call Resolution” when possible.
• Create a reliable support system for our advisors so they can easily navigate through estate-related inquiries on behalf of their clients and ultimately grow and strengthen their practice.
• Take ownership and following through with complex and escalated cases that result in follow-up calls and processing.
• Ensure that requirements are being accurately communicated and answering questions related to the inheritance process.
• Use decision making and communication skills to process estate and divorce claims through to completion; this includes reviewing paperwork to ensure that documents comply with regulatory requirements and department standards for distribution, processing paperwork received accurately in order to mitigate risk to the firm.
• Communicate in an empathetic and professional manner due to the sensitive nature of Estate and Divorce situations.
• Review documentation such as letters of testamentary, trust agreements, Qualified Domestic Relations Order, divorce decrees, and other estate-related paperwork as it pertains to both death and divorce situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees