Associate Service Center Representative

Safety Insurance Group, Inc.•Boston, MA

68d•$50,000 - $57,000•Hybrid

About The Position

The Safety Service Center works with, and supports the business needs of, a select group of our independent agency partners. Service Center staff are experts of Safety's Personal Lines products and work on behalf of our agents to provide customers with a positive service experience. Tasks include: Speaking directly with insureds, dealers, banks, and other interested parties via phone, email, or other methods of communication. Educating insureds on coverages and advising what limits will best fit their individual needs or notifying of gaps in coverage. Reviewing policies for best pricing with the goal of policy and customer retention. The successful candidate for this position is a critical thinker that possesses excellent customer service, communication, and problem-solving skills, is detail oriented, and can work both independently and as a part of a team. Time management and organization skills are necessary to manage priorities in a fast-paced environment. This role is responsible for responding to inquiries and resolving issues from insureds, agents, banks, etc., in accordance with Company policies and procedures within their authority regarding policy guidelines, billing, claims, and basic underwriting from policyholders. Resolves all other inquiries through transfer or interaction with other Safety departments.

Requirements

Bachelor's Degree required
Superior customer service skills required
MA, NH, and ME Producer P&C License must be obtained within 6 months of hire date

Responsibilities

Handle incoming calls, emails, and other inquiries, from our Service Center assigned agency customers, banks, dealers, etc.
Interact with other Safety departments as needed to provide customers with most efficient and effective service possible with a goal of one call resolution
Assess customer needs to advise on appropriate coverages and endorsements
Process policy changes and answer customer inquiries within established timeframes and SLAs.
Perform other activities as required and easily adapts to new or changing processes and priorities.