ASSOCIATE SALESFORCE BUSINESS ANALYST

Jack Link's Protein Snacks-posted 2 days ago

$68,000 - $80,000/Yr

Full-time • Entry Level

Minneapolis, MN

1,001-5,000 employees

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The Associate Salesforce Business Analyst role at Jack Link’s will partner with others in the Global Salesforce Team and with Business Teams across the enterprise to support existing solutions and participate in enhancements and rollouts of new Salesforce capabilities. The role is a blend of system support and data management, partner assistance and training, and project work.

Collaborate with developers, SMEs and the Global SF Team leadership to translate business requirements into technical solutions.
Track, document, and follow up on bugs and enhancements.
Light configuration as needed
Contribute to process documentation for Salesforce systems and integrations
Support data quality through recurring maintenance activities using imports/exports tools like Data Loader, Salesforce Inspector, or Data Import Wizard.
Develop and maintain reports and dashboards.
Assist in testing activities. Evaluate risks of system changes across regions and markets.
Maintain sandbox environments.
Other duties as assigned
Working with business partners (SMEs, End-Users, Country Leads, IT, others), collect and analyze business needs and user requirements through workshops, interviews, and process reviews.
Document user stories, use cases, and acceptance criteria. Maintain the product backlog in alignment with the SF Global Team.
Provide first-level support to users to resolve issues with access, data entry, navigation and related needs.
Educate country SMEs and provide SME support for the teams without one.
Develop and maintain training materials
Organize partner meetings, meeting follow-up activities, assemble presentations, and perform other similar activities.
Conduct training sessions and onboarding for new users.
Support regional and international Salesforce rollouts and new-hire onboarding.
Under the direction of the Salesforce Global Lead, manage small projects or lead cross-functional initiatives
Participate in Salesforce-related projects and system enhancements
Coordinate closely with Developers, SMEs and the Global SF Team
Compile potential risks of system changes across regions and markets to share with the Global SF Team

BS or BA Degree or equivalent work experience
Skilled in Microsoft Office tools including Excel, PowerPoint, Outlook, Teams, Azure DevOps
2+ years as a Salesforce Analyst, IT Business Analyst or equivalent
Hands-on Experience with Salesforce including one or more of the following: Salesforce Consumer Goods Cloud, Salesforce Service Cloud, Data Cloud, Salesforce Security and Permissions Management, Data Migration.
Experience in Agile project methodology including backlog management, user story & acceptance criteria, sprint planning, etc.
Solid written and verbal communication skills
Analytical and problem-solving skills
Resourcefulness, creativity, and strategic thinking for troubleshooting problems
Self-motivated and self-directed; Fast learner
Attention to detail and documentation
Able to perform efficiently and effectively without oversight in a fast-paced environment in which the requirements are not always well defined and priorities change frequently
Experience with requirements gathering, prioritization, collaborating across multiple business teams
Ability to travel up to 15%

Fluent in German/English
Salesforce certifications, administrative and configuration experience

medical
dental
vision benefits
life and disability insurance
401k participation
paid holidays
paid time off

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