Platform Specialist

Ingram Micro. • Williamsville, NY

33d

About The Position

Are you ready to be at the forefront of digital transformation and customer success? Join our team as an Associate Sales Support Specialist, where you'll play a pivotal role in supporting platform adoption, streamlining business operations, and delivering exceptional service through Ingram Micro's cutting-edge Xvantage platform. Position Overview In this fast-paced role, you'll be responsible for resolving platform inquiries with speed, accuracy, and professionalism-meeting and exceeding service level agreements (SLAs). You'll perform transactional functions, verify requests, and ensure data integrity while supporting internal teams and driving platform engagement.

Requirements

• Strong communication and customer service skills with a tactful, solution-driven approach.
• Proficiency in Microsoft Office tools, especially Outlook and Excel.
• Ability to analyze data and identify trends that drive business decisions.
• Highly organized, detail-oriented, and results-focused.
• Collaborative team player with the ability to prioritize and work with urgency.
• Associate degree or equivalent experience with a minimum of 3 years in a related functional area.
• OR High School Diploma with 5+ years of relevant experience, preferably at a senior level.
• You bring a solid understanding of business processes and are confident in applying your skills to a wide range of tasks.

Nice To Haves

• Familiarity with Ingram Micro's programs, services, and the Xvantage platform is a strong advantage.

Responsibilities

• Respond to platform-related inquiries with precision and urgency, ensuring SLA compliance.
• Execute transactional tasks including order entry and request validation.
• Maintain high standards of data integrity across systems and processes.
• Identify and act on opportunities to increase platform usage and adoption.
• Collaborate with Account Managers and Business Owners to turn opportunities into measurable outcomes.
• Generate and analyze data quality reports to provide actionable insights.
• Support team operations and contribute to a culture of continuous improvement.

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees