Associate Sales Representative

Topcon Positioning Systems•Bristol, PA

About The Position

As an Associate Sales Representative at Topcon Solutions, you will be instrumental in expanding our customer base and driving revenue growth. You will engage with potential clients, understand their needs, and present our technology solutions to demonstrate how they can improve their construction processes. This position requires excellent communication skills, a strong customer service background, and the ability to build and maintain relationships with clients.

Requirements

Sales Experience: 2+ years of customer service or inside sales experience.
Technology: Technical aptitude in computers and software.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and persuasively.
CRM Proficiency: Experience with CRM systems and sales management tools preferred.
Problem-Solving: Ability to identify client needs, propose effective solutions, and confidently handle objections.
Time Management: Strong organizational skills with the ability to manage multiple leads and projects simultaneously.
Negotiation Skills: Ability to negotiate and persuade prospective buyers.
Analytical Skills: Ability to analyze sales data, market trends, and customer feedback.
Adaptability: Flexibility to adapt to changing market conditions and evolving company needs.
Customer Service Skills: Client Relationship Management: Exceptional ability to build and maintain strong relationships with clients, ensuring a high level of satisfaction.
Responsiveness: Promptly address client inquiries, concerns, and issues, providing timely and effective solutions.
Empathy: Demonstrate empathy and understanding towards clients’ challenges, offering personalized support and solutions.
Follow-Up: Proactively follow up with clients post-sale to ensure continued satisfaction and identify potential upsell opportunities.
Conflict Resolution: Effectively manage and resolve conflicts or issues that arise, maintaining a positive and professional demeanor.

Responsibilities

Lead Generation: Identify and qualify new business opportunities through outbound calls, emails, social media, and networking events.
Client Engagement: Initiate and maintain contact with potential clients, understand their needs and pain points, and present tailored technology solutions.
Product Demonstrations: Conduct virtual and in-person product demonstrations to showcase the features and benefits of our construction technology solutions.
Sales Pipeline Management: Track and manage sales leads through our CRM system, ensuring accurate and timely follow-ups and reporting.
Proposal Development: Prepare and present detailed proposals and quotes to potential clients, addressing their specific requirements and challenges.
Negotiation: Negotiate terms, pricing, and contracts with clients to close deals while ensuring alignment with company policies.
Market Research: Stay informed about industry trends, competitive landscape, and customer preferences to identify new opportunities and adjust sales strategies accordingly.
Collaboration: Work closely with the sales team, marketing department, and customer support to ensure a cohesive approach to sales and customer satisfaction.
Reporting: Provide regular updates on sales activities, pipeline status, and performance metrics to the sales manager.
Customer Feedback: Gather and relay customer feedback to the product and marketing teams to help enhance our offerings and address market needs.