Associate Sales Representative

Cap Diagnostics LLC•Atlanta, GA

26d

About The Position

The Associate Sales Representative (ASR) fosters customer loyalty and retention by providing in-depth support to assigned accounts, assisting with billing inquiries, service optimization projects, and the implementation of new services to existing clients to ensure a positive customer experience and increase client retention and satisfaction. The ASR leverages data-driven insights to anticipate client needs and proactively address issues, as well as identify opportunities to capture new business. Frequent travel, including overnight visits, is required.

Requirements

Excellent verbal and written communication skills
Advanced training, coaching, and presentation skills
Ability to actively listen to customers and respond with effective solutions
Proven ability to manage ever-increasing responsibility and sustain growth
Advanced organization skills with the ability to handle multiple assignments
Ability to solve problems creatively and effectively
Proficiency in MS Excel, PowerPoint, and Word
Ability to travel frequently is required
Must possess and maintain a valid driver’s license, personal automobile insurance, and acceptable driving record
Bachelor’s degree
Proven track record of exceeding company targets within a competitive market

Nice To Haves

Prior knowledge and experience with payer coverage and reimbursement issues
Knowledge of HIPAA regulations and requirements is preferred

Responsibilities

Develop strong relationships with internal and external customers through proactive contact, business reviews and goal setting to continuously add value and drive growth within existing accounts
Partner with the Territory Manager and Regional Sales Director to educate and advocate for customers within the organization to drive new functionality and process improvements
Provide daily support to customers related to order management, billing questions, problem hold resolution, and in-servicing of accounts
Maintain expert knowledge of Pathnostics products and services, and educate clients on the full portfolio of products and service capabilities
Leverage data and analytics tools to support business decisions, demonstrate progress, and identify opportunities for engagement
Use Salesforce CRM to track targeting, frequency, and follow-up activities
Monitor expense budget and ensure expenses are tracked accurately using designated company systems
Actively participate in the implementation of new services within assigned accounts and ensure long term scalability and success
Liaise between clients and internal partners across our customer care, supply fulfillment, billing, clinical, and lab team to develop efficient ordering workflows for customers
Collaborate with the Territory Manager and Regional Sales Director to shape the strategic vision for your team to maximize the team’s efforts, return, and team engagement using your knowledge of customer behaviors and service expectations
Perform all duties in accordance with the company’s Business Ethics and HIPAA Compliance standards, policies, and procedures
Other duties as assigned.