Associate Sales Operations Analyst

Johns Manville•Denver, CO

21h•Hybrid

About The Position

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments. The primary purpose of the Associate Sales Operations Analyst is to support the transition from the Sales Opportunity process into the Guarantee (system warranty), own the Guarantee process, and ensure that JM customers installing JM Roofing Systems receive a high level of service on all Guarantee matters. This role will coordinate the Guarantee process from sales order and/or initial technical review through Guarantee issuance, respond in a timely manner to all customer requests, work with JM stakeholders to resolve complex situations, and be the Guarantee subject matter expert for the JM Roofing Systems team. In this role, you will get to problem solve with customers and JM teammates on a daily basis, learn the commercial roofing industry, have exposure to the Sales Opportunity process, and be an important part of JM’s commercial roofing business operations. If you are passionate about building relationships, managing a business operation, and enjoy project organization, then this role may be for you!

Requirements

Bachelor's Degree with 0-2 year of experience in a customer-centric sales/service operations or project management position OR High School/Technical School Diploma with 3-5 years of experience in a customer-centric or sales/service operations position
Excellent attention to detail, organizational, and prioritization skills
Excellent self-motivation
Excellent written and verbal communication
Excellent problem solving skills
Solid adaptability and flexibility
Solid ability to build relationships with internal partners and external customers
Solid listening skills
Solid ability to think through complex issues
Solid level of Microsoft Office (Outlook, Word, PowerPoint)
Experience with Microsoft Excel
Experience in understanding and articulating organizational goals and applying to day-to-day activities
Experience working directly with customers via phone and face-to-face in a proactive and reactive manner
Passion for results and a sense of urgency in completing tasks
Basic problem resolution and negotiation skills
Minimal travel required: 0-10 days per year

Nice To Haves

Bachelor’s Degree or Advanced Degree with 5 years of experience in a customer-centric position; 8 years of customer-centric experience, in lieu of degree
SAP Experience
Salesforce Experience
Knowledge of commercial roofing industry

Responsibilities

Own and facilitate the Guarantee process: coordinate & configure Guarantee application data from Sales Opportunity process, support Guarantee application submission, connect Guarantee with the Sales Opportunity process, ensure all Guarantee requirements met, manage billing & invoicing, manage change requests, and front line support for the customer portal.
Act as an advisor for and partner with roofing contractors to proactively move Guarantees towards issuance and troubleshoot customer issues, including portal support.
Partner with team members across Roofing Systems Division and JM Corporate teams to deliver a best-in-class Guarantee processing experience by providing quick responses and connecting the right parties to resolve issues: JM Sales Representatives, Field Technical Representatives, Tech Specialists, Account Managers, Credit Specialists, and Tax Department.
Be the Salesforce subject matter expert (SME) on the Guarantee process, including providing training, process support, and maintaining reports.
Manage and maintain Guarantee specific reports and documentation, ensuring best practices for document control.
Troubleshoot data quality issues, maintain accurate data, and support ongoing data hygiene projects.
Support one to two continuous improvement projects per year.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid.
Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance.
JM sponsors a 401(k) plan which includes a sizeable company match.
JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage.
Supplemental life insurance and accidental death and dismemberment insurance are available as well.
The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account.
JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.
Johns Manville also offers soft and hard skills training facilitated by internal and external presenters.
Our talent management team prioritizes the holistic growth of our workforce.