Associate Sales Coordinator

Rehlko•Kohler, WI

34d•$19 - $24

About The Position

The Associate Sales Coordinator acts as a key liaison between distributors/customers and Rehlko, ensuring seamless communication and exceptional customer service. Reporting to the Manager – Sales Administration, this role is responsible for managing order entry, shipping processes, and maintaining accurate records to support the company’s operational and financial success. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Associate’s degree or equivalent experience in business, supply chain, or related field.
1–2 years of experience in sales support, customer service, or order management preferred.
Proficiency in SAP and experience with configurable products required.
Strong communication and organizational skills with a customer-first mindset.
Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.

Nice To Haves

Familiarity with international shipping processes, export documentation, or Incoterms is a plus.

Responsibilities

Order Processing: Enter and manage customer purchase orders in SAP, ensuring accuracy in pricing, terms, delivery details, and compliance with company policies.
Shipping Coordination: Create and manage outbound shipments in SAP; collaborate with Logistics to meet service-level timelines.
Export Documentation: Prepare and validate commercial invoices, packing lists, certificates of origin, and customs declarations in compliance with international trade regulations.
Logistics Management: Coordinate ocean, air, and ground shipments, including freight quotes, Incoterms, carrier communication, and adherence to global compliance standards.
Billing & Commission Support: Review, validate, and route documentation for commission and billing processes in partnership with analysts or senior coordinators.
Issue Resolution: Address post-sale issues such as invoice discrepancies, returns, freight claims, and short-ship or damage claims.
System Utilization: Use SAP to manage sales orders, shipments, billing data, and progress payments throughout the project lifecycle.
Customer Portal Management: Maintain customer portals for order entry, shipment tracking, and invoice retrieval; update portal guides to ensure accuracy and reduce errors.
Invoice Reconciliation: Monitor aged invoices, escalate overdue accounts, and collaborate with Finance for resolution.
Record Maintenance: Maintain accurate customer records, including order history, shipping preferences, Incoterms, and compliance documentation.
Project Tracking: Monitor project progress from order booking through delivery, ensuring timely updates and milestone accuracy.
Backlog Management: Identify and resolve order holds, delays, or data discrepancies.
Communication: Provide proactive updates to distributors/customers and stakeholders regarding order status and issue resolution.
Process Improvement: Recommend and implement improvements to enhance billing accuracy, operational efficiency, and customer satisfaction.
Team Collaboration: Support cross-training initiatives and provide backup coverage for assigned accounts as needed.
Additional Responsibilities (FAA/GSA Focus) Manage FAA inventory levels at the Bentley facility, ensuring accuracy and availability of components.
Coordinate FAA startups, ensuring timelines, documentation, and product delivery meet program requirements.
Support documentation updates and resolve inventory or shipment discrepancies.
Assist with bi-annual FAA inventory audits, ensuring reconciliation and compliance.
Prepare summary reports from FAA meetings and audits for leadership review.
Escalate order or invoice anomalies for correction.
Train as backup for Telecom, Data Center, and miscellaneous accounts.