Associate Sales and Customer Operations Specialist

Revelyst Outdoor•San Diego, CA

5d•$55,000 - $66,000

About The Position

Sales & Customer Operations Specialist Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands combine craftsmanship, collaboration, and innovation to redefine what is possible in the outdoors. As the Regional Sales Operations Specialist plays a critical role in supporting revenue growth, customer satisfaction, and operational excellence across assigned sales territories. This position serves as a key operational partner to regional sales teams, coordinating order execution, customer communication, and internal processes to ensure a seamless experience from order initiation through delivery and installation. Acting as a central liaison between sales, customers, logistics, and internal departments, this role ensures that orders move efficiently through the organization while maintaining a high standard of customer service and operational accuracy. This role blends sales operations, customer support, and order management responsibilities to improve the effectiveness of the regional sales organization and deliver a premium customer experience. The position reports to the Sales Support Manager and is based in San Diego, CA. Success will look like (first 12 momths) Have customer orders are processed quickly and accurately with minimal revisions or corrections. Orders move smoothly from entry through fulfillment with proactive monitoring and minimal delays. Territory sales representatives receive timely updates on order status, documentation, and customer needs. CRM systems remain accurate and up-to-date, improving pipeline visibility and sales coordination. Customers receive clear communication on order timelines, installation coordination, and product expectations. Post-delivery follow-ups ensure customers feel supported and confident with their purchase. Strong relationships are built with logistics, warehouse, production, and internal support teams. Order-related issues or delays are quickly identified and resolved through proactive coordination. Territory leaders rely on the role for operational insights, account support, and quote preparation. Leads and inbound inquiries are routed efficiently to the appropriate sales representatives.

Requirements

Strong verbal and written communication skills with the ability to clearly explain products and processes to customers.
Highly organized with the ability to manage multiple orders, projects, and priorities simultaneously.
Strong problem-solving and critical thinking skills with the ability to resolve complex customer and operational scenarios.
Customer service or sales operations experience in a technical, hardware, or high-touch environment preferred.
Experience using CRM platforms, order management systems, and standard business productivity tools.
Ability to collaborate across departments and support multiple regional sales territories.

Nice To Haves

Passion for golf and/or the outdoor performance industry is a plus.

Responsibilities

Manage the full lifecycle of customer orders from entry and validation through production coordination, shipment, and delivery.
Verify order accuracy including product configuration, pricing, and required documentation prior to releasing orders to operations.
Monitor open orders daily to ensure timely progression through internal systems and proactively resolve delays or discrepancies.
Coordinate with logistics, warehouse, and production teams to ensure orders ship on schedule and meet customer requirements.
Track shipping timelines, communicate order status updates to customers, and ensure fulfillment milestones are met.
Maintain accurate documentation of order changes, returns, adjustments, and special requirements to ensure clean operational records.
Serve as a primary point of contact for customers regarding order updates, product questions, installation coordination, and post-purchase support.
Provide clear communication regarding lead times, product availability, shipment expectations, and installation scheduling.
Support product onboarding by helping customers understand hardware and software setup requirements and usage expectations.
Coordinate internally to resolve escalations related to order issues, delivery delays, technical questions, or post-delivery needs.
Deliver a high-touch experience for priority accounts through proactive communication and attentive service.
Conduct follow-up communication after delivery or installation to ensure customer satisfaction.
Prepare and process product, installation, and design quotes for assigned territories with high accuracy and attention to detail.
Partner with territory sales representatives to support order execution, documentation needs, and payment coordination.
Maintain and update CRM and order management systems to ensure accurate sales pipeline visibility and customer records.
Review customer accounts and order activity to identify potential product additions or follow-up opportunities.
Support territory sales teams by helping manage lead tracking, customer records, and CRM updates throughout the sales cycle.
Serve as an initial contact for inbound customer inquiries and coordinate follow-up engagement with the appropriate territory sales representative.