Associate Retail Operations Specialist

Lamb Weston • Eagle Harbor, MI

6d • $52,200 - $78,300

About The Position

The Associate Retail Support Specialist supports the commercial Retail organization by ensuring the efficient tracking of customer contracts, trade spend programs, CRM data, and customer portal systems. This role serves as a liaison between Sales, Finance, and Customer Service teams, helping to maintain accuracy, compliance, and effectiveness across all sales operations’ functions. The ideal candidate brings a sales-minded and growth-oriented approach, continuously seeking opportunities to enhance processes, strengthen collaboration, and drive commercial performance.

Requirements

• High school diploma or equivalent and 3 years related experience required; Bachelor’s degree in Marketing, Sales or Business preferred.
• 1-3 years related experience preferred.
• Previous sales or sales operations experience preferred.
• Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products.
• Ability to multitask and manage several projects at once – meeting all deliverables associated with the projects.
• Ability to use a variety of computer technologies and tools, including Microsoft Suite, Demand Tec, MEI, Salesforce
• Strong written and verbal communication skills.
• Limited travel required.
• Financial Acumen & Management - Ability to understand and apply internal and external business drivers, strategies, metrics and budgeting to produce profitable business results
• Relationship Management - Foster and maintain collaborative relationships with customers to identify opportunities and promote business growth, through a shared understanding of success criteria to achieve current and future business goals for both
• Selling with Insights - Develops and delivers persuasive presentations that effectively influence or change behavior to achieve desired results from cultivating key insights
• Strategic Business Planning - Ability to facilitate, develop, communicate and implement comprehensive internal/external plans that deliver objectives.
• Negotiation Skills - Develops creative solutions to resolve challenging situations to achieve alignment on desired business results.
• Execution Excellence - Ability to execute Lamb Weston strategies, initiatives and programs with customers at all levels using the P360 operating model to engage customer resources and key stakeholders.
• Product and Category Knowledge - Provides significant value to the customer through extensive knowledge of products and categories.
• Cross-Functional Resourcing - Ability to understand, apply and integrate knowledge of Lamb Weston, its customers and the industry, across functional areas, including supply chain, to optimize performance.

Responsibilities

• Maintain customer pricing, trade terms, and promotional agreements within internal and external systems
• Coordinate information requests from customers with cross functional partners to maintain and update customer forms (Contracts for Promotions, New Item Forms, Private Label forms, price updates)
• Ensure contract accuracy, compliance, and timely renewals or amendments.
• Partner with Sales, Finance, and Customer Service to support contract setup, renewals, deductions, and audits.
• Track and document all trade commitments to ensure compliance and transparency.
• Assist finance settlement team to ensure claims are processed timely and accurately.
• Maintain clean, accurate customer and account data within the CRM system (Salesforce)
• Maintain clean, accurate Trade and Promotion information within Trade System (MEI)
• Enforce data governance processes to support reliable reporting and forecasting.
• Support CRM reporting and dashboard development to enable commercial insights.
• Oversee customer portal functionality and accuracy, ensuring product, pricing, and promotional data are up to date.
• Support customer onboarding and portal access administration.
• Collaborate with IT and Customer Service to troubleshoot issues and implement system enhancements.
• Drive adoption of digital tools and resources to improve the customer experience.

Benefits

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees