Associate Resource Scheduler

Light & Wonder•Las Vegas, NV

10h

About The Position

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Duties, Task and Responsibilities Schedule job tasks for the field service department including product installations, conversions, equipment removal, and upgrades. Schedule supplier tasks to support field service installations, removals, and conversions. Schedule job task in the most efficient manner based on the understanding of field services availability. Communicate with Field Service Management to accurately coordinate job tasks. Effectively communicate with customers’ and provide all required documentation per our Standard Operating Procedures. Update multiple databases in a timely manner. Demonstrate the ability to run reports as required. Participate in internal/external meetings as required and communicate important information with other departments. Cover Team Member responsibilities when absent. Regional variations as necessary with any required documentation. Must have the ability to work independently and direct a group of individuals. Other duties as assigned.

Requirements

Demonstrate the ability to organize and manage the product coordination for Field Service.
Capability to understand compliance and regulatory requirements.
Must be able to adapt to stressful internal/external customer situations.
Demonstrate the ability to effectively negotiate and drive resolutions as required with professionalism.
Ability to effectively manage a diverse workforce.
Must be able to adapt to change and a fast-paced environment.
Communicate and interact with customers internally/externally effectively and efficiently.
Must possess the ability to be courteous and professional with clients internal and external, resulting in a positive customer experience.
Beginner level for Internet Browser and MS suite programs: Google Chrome, Internet Explorer Outlook, Teams, Word, and Excel
Excellent email etiquette
High School Degree Required
1 year or less scheduling experience in Gaming or Similar Business

Nice To Haves

Familiar with Oracle systems
Oracle Experience and Microsoft Applications Preferred
Drive and exhibit the company core values.
Build sustainable relationships of trust through open and interactive communication.
Good communication skills with a customer service approach.
Adapts as technology changes.
Easily embraces change within the organization.

Responsibilities

Schedule job tasks for the field service department including product installations, conversions, equipment removal, and upgrades.
Schedule supplier tasks to support field service installations, removals, and conversions.
Schedule job task in the most efficient manner based on the understanding of field services availability.
Communicate with Field Service Management to accurately coordinate job tasks.
Effectively communicate with customers’ and provide all required documentation per our Standard Operating Procedures.
Update multiple databases in a timely manner.
Demonstrate the ability to run reports as required.
Participate in internal/external meetings as required and communicate important information with other departments.
Cover Team Member responsibilities when absent.
Regional variations as necessary with any required documentation.
Must have the ability to work independently and direct a group of individuals.
Other duties as assigned.