Associate Relations Leader

MAU•Augusta, GA

5d•Onsite

About The Position

The ARL’s role is to direct the activities of MAU personnel assigned to the customer site location and insure that customer key performance indicators are achieved. Further to supervise all contingent MAU associate HR functions with a focus on facility on-boarding, payroll, performance counseling and attendance tracking to achieve a positive associate experience and meet customer expectations for contingent staffing.

Requirements

Strong analytical, math and reasoning abilities
Communication proficiency
Customer/Client Focus
Problem solving/analysis
Excellent communication and presentation skills
Ethical Conduct
Personal Effectiveness/Credibility
High school diploma or equivalent required
1–3 years of experience in Human Resources, Associate Relations, or a high-volume customer-facing role
Strong communication skills with the ability to manage frequent phone interactions in a fast-paced environment

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or related field
Professional HR certification (e.g., PHR, SHRM-CP)
Experience handling employee concerns, conflict resolution, or conducting investigations
Experience in a manufacturing, staffing, or high-volume environment
Exposure to root cause analysis or continuous improvement methodologies (e.g., Lean)

Responsibilities

Interact with department leadership on a daily basis to understand staffing needs and targeted deadlines.
Coordinate on-boarding and training of all personnel reporting to the facility. Ensure that PIT training is completed prior to beginning OJT.
Actively mentor/coach a safe work culture through employee engagement, BBS observations and participation in site safety events and holding personnel accountable for work behavior.
Lead incident investigations and ensure that required information is distributed properly, employee case management techniques are followed, and corrective actions are communicated.
Lead other required personnel investigations while maintaining the highest level of confidentiality.
Ensure that all MAU Personal Conduct Rules are maintained.
Ensure that employee counseling is administered at the correct cadence and that the MAU “Open Door Policy” is followed.
Serve as the site primary point of contact for communications and policy changes.
Ensure that key responsibilities of direct reports are clear and that activities are checked for compliance.
Sustain and support Leader Standard work for Site Manager Position and all positions reporting to Site Manager.
Perform safety audits via ICI, BBS, and PIT Observations.
Implement and manage an associate engagement program.
Conduct pre-shift meetings.
Track work performance information.
Ensure safety policies and procedures are being followed.
Identify areas of workforce improvement and initiate corrective actions to address these areas.
Serve as a liaison between associates and Department/Section Leaders.
Complete attendance reports.
Ensure that all clients’ supervisors are aware of any employees who will be absent.
Conduct quality review of employees.
Complete accident reports and on-site investigations within 24 hours of accident and counsel employees verbally and in writing for safety violations.
Observe and report any safety concerns or violations.
Verify that each employee working on shift has time record.
Notify employees when their assignments are being terminated or completed.
Complete required site management reports in a timely manner.
Coordinate and report with client’s supervisors on workforce issues or possible new requirements.
Ensure weekly payroll is submitted by client and checked for accuracy.