Associate Registrar

Saint Louis University•SLU Saint Louis, MO

About The Position

Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service. Associate Registrar (Student and Academic Services) Office of the University Registrar Job Summary: Under general direction from, and on behalf of, the University Registrar, the Associate Registrar (Student and Academic Services) provides leadership and oversight of the student services, faculty services, and student records management functions of the Office of the University Registrar. This position is responsible for working and communicating regularly with students (and their families), faculty, and academic program/unit leaders to ensure the accuracy and integrity of all student records and the quality of related service to/support of internal and external constituents. To those ends, this Associate Registrar supervises a team of professional staff and student workers in the Office of the University Registrar, and collaborates closely with the Associate Registrar (Academic Systems and Operations) and the University Registrar.

Requirements

Bachelor’s degree; master’s degree in higher education preferred
At least seven years of related professional experience in a college/university registrar’s office, demonstrating increasing responsibility (we will consider as few as four years of direct registrar’s office experience if the other three years were in a registrar-adjacent capacity at college/university); preferably this experience is at an institution(s) similar in size and/or academic scope to SLU
At least three years of experience supervising professional staff in a registrar’s office
Advanced, leadership-level knowledge of the student- and faculty-focused processes and procedures associated with all registrar office functions
Advanced knowledge of and expertise using higher education enterprise information systems
Strong Interpersonal/human relations skills (including organizational savvy)
Strong verbal and written communication skills, and the ability to recognize the propriety of various communication means (phone, video, e-mail, chat, text, etc.) as needed
Ability to interact with students/families, faculty, and staff in a respectful, professional manner
Ability to manage difficult situations and people (internal and external to SLU) with patience, empathy, and grace
Ability to mentor and supervise professional staff in a manner that fosters their professional development via regular, transparent, and supportive feedback (including when that feedback requires hard conversations about performance concerns)
Ability to work successfully in a team environment – and independently
Ability to maintain confidentiality
Strong analytical and organizational skills; a keen attention to detail
Ability to interpret and share instructions appropriately with different audiences
Strong project management skills
Ability to relate/interact with diverse student populations, institutional personnel, and the public
Ability to assess situations and exercise discretion and independent judgment as appropriate – including on behalf of the University Registrar
Comfort with multi-tasking daily, dealing with a diversity of situations and constituencies, and working in a fast-paced environment according to established deadlines
Intellectual humility and curiosity, and a commitment to continuous improvement
Please submit a cover letter addressing (a) how your experience and skills support fulfillment of the position’s responsibilities and (b) your interest in this particular position at this point in your career.

Nice To Haves

master’s degree in higher education preferred
preferably this experience is at an institution(s) similar in size and/or academic scope to SLU

Responsibilities

Represent the University Registrar and serve in their absence internally (on University committees/task forces, in key meetings, etc.) and externally (at professional association meetings, with state/federal education officials, with other university/corporate partners, etc.)
Collaborate with the Associate Registrar (Academic Systems and Operations) to ensure that the design and implementation of all academic systems and operations best serve students and the institution in practice; current systems include Ellucian Banner (SIS), Ellucian DegreeWorks (degree audit), Leepfrog CourseLeaf (curriculum management, catalog management, student registration), AppXtender, etc.
Collaborate with faculty, program chairs, department chairs, and deans to ensure the accuracy and integrity of all individual student academic records
Lead the design, implementation, and quality assurance of all student- and faculty-facing academic services
Lead, manage, and supervise multiple professional Registrar’s Office staff engaged in student- and faculty-facing academic services
Meet directly with students and parents/family members to address academic records and services issues/concerns
Serve as the Registrar’s representative to the Academic Records and Review Committee (ARRC) for support and implementation of ARRC decisions
Direct the creation/maintenance/updating of student and academic/curriculum records in various systems (e.g., degree conferral, major changes, course substitutions, student schedule, transfer credit posting, academic program schedule changes, incompletes, academic program catalog changes, etc.)
Support the work of college/school and University-level curriculum committees via University Registrar policies, processes, and systems
Assist with general office support, including (but not limited to) answering phone calls, e-mails, responding to support tickets, etc.