Associate, Quality Strategy & Operations

DoorDash USA

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About The Position

As Associate, Quality Strategy & Expansion, you’ll help drive the design, rollout, and improvement of QA systems that reach beyond support into complex, high-risk workflows. You’ll work closely with teammates in Product, Risk, Machine Learning, and Ops to scope needs, support execution, and build the structure needed to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision.
You’ll report to the Sr. Manager of Quality Strategy & Expansion within the Customer Experience organization.

Requirements

• You have 1–4 years of experience in strategy, program management, operations, or product support
• You’re a clear thinker and communicator who can bring order to complexity
• You’ve supported cross-functional projects involving both technical and business teams
• You thrive in ambiguous environments and are comfortable managing execution in fast-moving environments
• You’re excited to help build systems that drive trust, performance, and customer impact at scale

Nice To Haves

• Experience with AI tools (e.g., ChatGPT), automation systems, or conversational data is a strong asset
• You have experience working directly with data or tooling to support performance or process improvements

Responsibilities

• Support the Strategy & Operational rollout of Gen-AI based QA systems for customer support
• Work cross-functionally to turn high-level goals into structured workflows and requirements
• Build frameworks, documentation, and reporting that ensure clarity and accountability
• Help shape how DoorDash measures performance, resolution, and experience at scale
• Contribute to roadmap development and tech scoping for future QA capabilities
• Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed