Associate Proposal Manager

Talkdesk•Salt Lake City, UT

1d•$70,000 - $105,000

About The Position

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Role Overview: Associate Proposal Managers will support the mixed commercial sales team by managing proposal development for small-to-mid-sized business deals. Proposal development involves the creation of written responses to formal requests from prospective and current customers of Talkdesk, such as Requests for Proposal (RFPs), Requests for Information (RFIs), or Due Diligence Questionnaires (DDQs), all of which the Associate Proposal Manager would manage. In addition, Associate Proposal Managers would be expected to work alongside Proposal Coordinators to cover administrative tasks for full proposal managers and senior proposal managers depending on capacity. Such administrative tasks include importing questionnaires and briefing documents into Responsive, our RFP management tool; preparing first drafts of responses using materials from Talkdesk’s content library; and performing proofreading and light copy-editing.

Requirements

A bachelor’s degree in writing, communication, marketing or business or four years of compensatory experience in a role that required writing.
Strong interpersonal communication skills, with the ability to work with cross-functional teams.
Self-starter mindset, able to quickly learn AI Large Language Model (LLM) tools: Gemini, ChatGPT, Perplexity, Claude etc.
Strong writing, research, editing, and project management skills.
Ability to collaborate effectively with technical and non-technical stakeholders.

Nice To Haves

1 year of experience in office administration, technical writing, or proposal management for SaaS, cloud, or enterprise technology companies.
APMP Foundation certification or higher.
Experience within a contact center in any capacity.
Experience with sales training and enablement.
Familiarity with compliance frameworks (e.g., SOC 2, HIPAA, GDPR) and enterprise security standards is a bonus.
Demonstrated expertise in developing content for RFPs, RFIs, and information security questionnaires.
Experience in using RFP tools such as Responsive, Loopio, Ombud, or other RFP software applications.

Responsibilities

Use Responsive (formerly RFPIO) to dissect RFx documents and import questions and requirements into a collaboration workspace.
Run Responsive’s “AI Draft” tool on new projects and review AI-generated responses for accuracy.
Proofread and copy-edit responses written by subject matter experts.
Complete other ad-hoc tasks as requested by Proposal Managers.
Use the Talkdesk Content Library to write first drafts of responses.
Research and compose net-new responses for corporate questions and requirements not covered by library content.
Export proposals from Responsive and perform formatting/desktop publishing for the completed proposal.
Drive the completion of due-diligence questionnaires, RFIs, and mixed commercial RFPs.
Lead proposal status meetings, including opportunity reviews, strategy reviews and readiness reviews.
Develop relationships with sales team members within the mixed commercial sales territory and provide support and insight into business development and the paper sales process.

Benefits

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
401(k) plan
Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Talkdesk offers 14 paid holidays each year.
Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

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