Associate Program Manager

Publicis Groupe•New York, NY

4d•Hybrid

About The Position

As an Associate, PM, you will be part of a growing Program Management team. We are seeking someone who is highly organized, responsive, detail - oriented, and has an ability to learn and adapt in a fast - moving agency environment. You will manage small to medium scale data and technology projects with several parallel tracks of work from end - to - end with program management oversight. This is a hybrid position in our NY office that requires working onsite 3 days per week

Requirements

1+ year experience in Project Management, preferably at an advertising agency.
Flexible, highly responsive, and able to adapt to change in a fast - paced work environment.
Ability to manage multiple tasks and priorities and meet deadlines.
Excellent organizational skills and attention - to - detail are a must.
Able to build and maintain successful working relationships across teams.

Responsibilities

Monitoring & Controlling
Works with d ata and t echnology interdisciplinary teams to manage schedules, deliverables, and team capacity ; c larifies and communicates project objectives and success criteria ; t roubleshoot s internal issues and determine s corrective action.
Ability to plan, organize and control the activities of other Razorfish disciplines (specifically d ata and t echnology) with little to no oversight.
Has as a n understanding of P aid M edia, CRM and web site data infrastructure workflows and how that data impacts client business objectives.
Creates interdisciplinary workback schedules, establishes progress tracking process es and produce s effective reports to communicate progress to clients and senior stakeholders .
Ability to proactively identify and mitigate risk from the project plan, manages and controls project scope and the change control process to ensure that projects are completed according to schedule and within budget.
Drives project delivery through effective use of internal and client meetings.
Knowledge of the project inputs / documentation required for defining acceptance criteria, e.g. stories and use cases.
Effectively organizes and uses internal tools ( Smartsheet's, Adobe Workfront, Confluence, JIRA, Box, MS Teams, etc.) to meet project and c lient requirements.
Tracks and manages team permissions and processes within the client's ecosystems as well as Razorfish's.
Knowledge of our standard data deliverables (integrated marketing campaign performance reporting, key KPI's, measurement plans, audience targeting and testing) and ability to conduct regular reviews of project deliverables with key team members/client, works with senior delivery team members to develop/implement plans to resolve any issues.
Methodology & Approach
Understands the basics of the different delivery methodologies with their pros and cons and their applicability; ( Agile, Waterfall, Hybrid, Scrum, Kanban).
Ability to explain to team members all of the roles and corresponding responsibilities for each methodology.
Ability to provide feedback to team members related to how well they are executing their roles and responsibilities.
Ability to select and proficiently use Razorfish tools according to chosen delivery methodology.
Communication & Consulting
Ability to frame messages correctly through context or purpose and articulate messages with clarity and simplicity.
Ability to effectively communicate complex situations through providing additional context or insight.
Ability to apply effective basic and advanced communication skills (e.g. active listening, motivational skills, team building skills, teamwork skills or interpersonal skills) and identify the right media for communication (e.g. meeting, video conferencing, emails, offline tools)
Ability to set up and facilitate a wide range of meetings and interactions, including internally focused, meetings with clients, with suppliers or partners, or within a local or global delivery team on a day - to - day basis.
Ability to prepare for a facilitated meeting including adapting sessions/structure depending on the size of audience and the audience's goals, engaging the participants in advance (e.g. ramp - up call, pre - work/review, interviews), developing a plan B and C in addition to plan A.
Knowledge of and ability to use key facilitation tools such as, session opening and closing, timekeeping and flexing (what is must have / what is nice to have), or main/break - out sessions (sub - groups).
Ability to use facilitations techniques to accomplish basic goals, e.g.: ice breakers / energizers, issues and risks session, walking clients or team through a plan, scoping exercise; or postmortem ).
Ability to successfully negotiate with clients in regard to workplace policy.
Ability to hold others accountable for meeting workplace expectations for ‘others' (team) including: or Ability to model collaborative team work and set the tone for working as one team or Knowledge of how to onboard team members or Ability to create formal onboarding processes and documentation or Ability to drive formal onboarding processes with new team members or Ability to communicate professional conduct expectations to team members or Ability to address expectation gaps with team me mbers or Ability to lead expectation discussions with team or Ability to collaborate with clients to establish and enforce expectations with teams.
Team Management
Ability to distinguish project management hard skills from leadership soft (people) skills.
Knowledge of emotional intelligence and the importance of this practice and self - awareness in both professional and personal interactions.
Ability to model the way and set good examples for people to follow in everyday actions and self - management .
Challenge the process by asking hard questions and leading others into confronting realities.
Encourages a positive mindset and energy even when facing challenges.
Ability to 'read the room' and determine how an audience of listeners might be feeling in reaction to what is being said.
Team Leadership
Ability to engage the team in a collaborative manner and effectively drive cross - functional team member participation.
Ability to drive internal kick - off meetings.
Ability to garner appropriate participation of all required team members to ensure successful kick - off.
Monitors the project team to ensure understanding of project requirements and goals.
Ability to garner agreement on ways of working.
Coaching
Ability to manage team conflict with help.
Ensures that the challenge and requirements are understood by the team, and participates in the solution developed by the team.
Ability to collaborate with d iscipline l eads and c lient s ervices l ead on delivering the project.
Ability to deal with staffing challenges.
Ability to apply key facilitation skills such as: or Strong questioning techniques or Active listening vs. talking or Assertiveness
Ability to manage basic ‘difficult behaviors,' e.g. side conversations.
Ability to (through effective facilitation): - Guide the participants/team through a process towards a simple shared goal. - Drive specific results in a structured and accelerated manner. - Support, guide and ‘orchestrate' smaller teams. - Enhance team productivity and efficiency. - Provide a sense of comfort that things are under control. - Foster an energized, open, and comfortable atmosphere. - Ensure continuous movement and clarity of ownership. - Manage attendees and ensure every one understands the objectives. - Manage team expectations.
Ability to confront a team member that does not meet expectations (e.g. does not follow process, personal hygiene, dress code)
Conflict Resolution
Knowledge of the different types of conflicts that might arise within a team.
Ability to escalate to project leadership when conflict situations become critical / require urgent resolution.
Client Exposure
Ability to communicate planning outputs to senior team members and clients, as appropriate.
Confidently present kick - off materials to client and stakeholders, under the guidance of a Senior Manager.
Ability to agree on ways of working (internally and with the client).
Relationship Management
Works with the daily client contact to assure that the solution is understood and addresses the customer's business requirements, discussions on project issues and risk.
Ensures that key decisions and next steps are clearly captured and quickly communicated to clients; ensures they're addressed by the team.
Able to apologize and work with the client or stakeholder toward a solution, including partial solutions if original client expectation cannot be met.
Ability to develop working relationships with select members of the business stakeholders.
Ability to manage the stakeholder relationship with support of the client service team.
Able to establish and effectively manage client expectations.
Ability to manage client escalations within the client escalation hierarchy (with guidance).

Benefits

Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
‘Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances