Associate Program Foreman / Technician - Accessories

General Motors • Clawson, MI

18h • Onsite

About The Position

The Customer Care and Aftersales (CCA) Global Labor Time department is seeking an Associate Program Foreman / Technician - Accessories. This position is responsible for vehicle validation and time studies for published mechanical accessory installation service procedures. It involves working closely with the Mechanical Service Information Development Accessory VSE’s, DRE’s and Validation/Labor Time Technicians to ensure all service accessory installation procedures are valid, optimized, and time studied. The position will also require individuals to create timing and analyze Incidents per thousand vehicles to prioritize Technician workload.

Requirements

• Strong automotive technical knowledge
• Minimum of 2 years of proven experience
• Strong understanding of Microsoft Office Products
• High Initiative
• Ability to analyze data. (See trends, use for decision making)
• Strong organizational skills.
• High level of interpersonal and communication skills
• Ability to work collaboratively or independently in a production-based environment with alignment to delivery schedule timing.

Nice To Haves

• Two-year associate degree in automotive field or combination of equivalent training and relevant automotive experience
• Service Information or Labor Time Study Authoring experience
• Experience working in an independent or dealership service department.
• Hands on experience with a vehicle
• Understanding of Flat-Rate and Labor Times
• Data Analytic Experience
• Project Management Experience
• Experience communicating with global teams.

Responsibilities

• Physically validate Accessory Service Installation procedure and create time studies for those procedures
• Single point contact for all Labor Time related Accessory PTRs
• Prioritize and work with peers to schedule technician workload
• Initiate change requests for service procedures and labor times
• Take ownership of vehicle program in labor time space from start to finish
• Identify errors and possible optimizations within service procedures
• Create and document feedback to Mechanical Service Information Team DRE/VSE
• Updating Accessory SharePoint with Installation Times
• Receiving/Shipping Accessory parts/Tracking log
• Lead program check-in meetings and program deliverable timing
• Single point of contact for labor time related issues (Problem Tracking and Resolution).

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees