Associate Product Owner- External Distribution Operations

AAA-The Auto Club Group

11d•$90,000 - $115,000•Hybrid

About The Position

Ensure product success by assisting in defining and writing requirements and in training to own one or more small to mid-sized components of current and future products/programs. Use knowledge and understanding of specific aspects of assigned components/areas to handle assignments with impact across the product organization. Escalate more complex items or assignments linked to other product focuses to higher-level owners. Work to acquire knowledge of and develop understanding of product functions and areas outside of assigned product focus. Assist management in reaching targeted goals for product implementations to support premium growth and profit/loss across all regions. Assists with innovation, analysis, issue identification/resolution, upgrades and operational management of assigned components of current and future Policy System/Telematics programs and products with a higher depth of knowledge and processes to come up with an outcome. Support the development of strategies associated with assigned product areas. Interact and communicate with front-line managers to line leaders. Lead teams responsible for executing various initiatives in support of assigned product component. Assist the product owners for all aspects of assigned product components. Collaborate with business subject matter experts/stakeholders, product/project managers, technical teams and vendors to understand, analyze, refine and prioritize needs. Work with Product Managers to ensure alignment and development of product line changes. Partner with vendors as needed to drive product initiatives. Ensure an in-depth understanding of project scope, objectives, and requirements. Assist with managing the defect/change request prioritization, remediation, escalation, and notification process for critical business teams. Help with, sometimes lead the development and adaptation to product updates, and issue resolution. Assist with release/sprint management for minor releases. Translate business needs to executable requirements across appropriate work streams. Create and execute communications to ensure understanding of objectives, justifications and additional action items. Assist with and lead processes and teams responsible for validate requirements and work streams. Assist with creation of End-to-End, User Acceptance Testing, and System Testing with broader experience and system thinking to ensure scenarios are complete and appropriately executed. Assist in discovery, testing and learning activities to validate assumptions and product direction. Work with a team of mobility and user interface subject matter experts to enable improved User experience and integration of mobile technologies, platforms and programs. Participate in Go-To- Market activities for business readiness. Support training and launch activities. Maintain ongoing knowledge of industry practices, regulations and factors that affect product performance. Provide recommendations regarding new products/programs to implement in the insurance platform. Provide support in building business cases and request funding for new initiatives. Own one or more facets of assigned product components, to include but not limited to reporting, analysis and process workflows. Analyze data and produce metrics to measure the success and inform leaders of the overall product strategy.

Requirements

Bachelor's Degree in a Technical or Quantitative field (Engineering, Finance, Math, Business, Marketing, etc.) and/or professional Insurance /Finance designation or combination of college coursework and equivalent work experience as outlined below (minimum 4 years)
Experience to include one or more of the following: Market planning, development of objectives, strategies and programs for insurance products
Researching, developing or enhancing property/casualty products and system changes
Developing and testing insurance/membership/banking product pilot programs for new enhancements and processes
Pricing new/current insurance/membership/banking products
New and current property and casualty products
Familiar with policy contract language in order to provide input into
Operating in an environment driven by Key Performance Indicators with responsibility/ accountability to determine the best course of action to meet assigned goals
Project management to include planning, managing and implementing complex system changes
Leading a component of a project teams
Coordinating and assigning tasks to team members
Knowledge of: Current property/casualty or commercial insurance programs and products, underwriting rules and requirements, forms and processing procedures
Regulations, policies and procedures of various regulatory agencies
Insurance systems and processes
Project management principles and concepts for software development
Production support processes and procedures
eCommerce, digital platforms, digital product development (Mobile Apps, Omni channel)
Ability to: Recommend new casualty or commercial insurance products to meet market needs
Represent the Auto Club Group (ACG) in interactions with trade associations, insurance bureaus, government agencies and other insurance companies
Communicate effectively with others in a work environment and with the public
Manage and conduct in-depth qualitative and quantitative analysis of the market and property/casualty or commercial insurance products
Gain experience in managing individuals/action items/goal obtainment via a project team or through assignments

Nice To Haves

Master Degree or higher in a Technical or Quantitative field (Engineering, Finance, Math, Business, Marketing, etc.) or professional insurance designation (FCAS, CPCU, etc.), Project Management Certifications
Supervising a staff of technical and/or professional personnel in a distributed workforce
Working knowledge and responsibilities within Policy Management, Customer Relationship Management systems
Working knowledge and responsibilities within Digital Omni Channel or mobile app transformation for Insurance organization
Working knowledge and responsibilities with telematics program for major carriers, OEMs, Service providers, Data integrators
P&C Insurance Program/Product/Operations Management experience
Experience with external partnerships and embedded digital P&C insurance
Maintaining business models for both insurance and non-insurance companies
Gathering and analyzing usage/behavior-based insurance models
Ability to: Operationally manage vendor(s) interfacing with external clients and internal stakeholders to support various products and services

Responsibilities

Ensure product success by assisting in defining and writing requirements and in training to own one or more small to mid-sized components of current and future products/programs.
Use knowledge and understanding of specific aspects of assigned components/areas to handle assignments with impact across the product organization.
Escalate more complex items or assignments linked to other product focuses to higher-level owners.
Work to acquire knowledge of and develop understanding of product functions and areas outside of assigned product focus.
Assist management in reaching targeted goals for product implementations to support premium growth and profit/loss across all regions.
Assists with innovation, analysis, issue identification/resolution, upgrades and operational management of assigned components of current and future Policy System/Telematics programs and products with a higher depth of knowledge and processes to come up with an outcome.
Support the development of strategies associated with assigned product areas.
Interact and communicate with front-line managers to line leaders.
Lead teams responsible for executing various initiatives in support of assigned product component.
Assist the product owners for all aspects of assigned product components.
Collaborate with business subject matter experts/stakeholders, product/project managers, technical teams and vendors to understand, analyze, refine and prioritize needs.
Work with Product Managers to ensure alignment and development of product line changes.
Partner with vendors as needed to drive product initiatives.
Ensure an in-depth understanding of project scope, objectives, and requirements.
Assist with managing the defect/change request prioritization, remediation, escalation, and notification process for critical business teams.
Help with, sometimes lead the development and adaptation to product updates, and issue resolution.
Assist with release/sprint management for minor releases.
Translate business needs to executable requirements across appropriate work streams.
Create and execute communications to ensure understanding of objectives, justifications and additional action items.
Assist with and lead processes and teams responsible for validate requirements and work streams.
Assist with creation of End-to-End, User Acceptance Testing, and System Testing with broader experience and system thinking to ensure scenarios are complete and appropriately executed.
Assist in discovery, testing and learning activities to validate assumptions and product direction.
Work with a team of mobility and user interface subject matter experts to enable improved User experience and integration of mobile technologies, platforms and programs.
Participate in Go-To- Market activities for business readiness.
Support training and launch activities.
Maintain ongoing knowledge of industry practices, regulations and factors that affect product performance.
Provide recommendations regarding new products/programs to implement in the insurance platform.
Provide support in building business cases and request funding for new initiatives.
Own one or more facets of assigned product components, to include but not limited to reporting, analysis and process workflows.
Analyze data and produce metrics to measure the success and inform leaders of the overall product strategy.