Product Owner, Product Operations

Icario

8d • $113,000 - $126,000 • Remote

About The Position

Healthcare today is nothing short of amazing. Yet all of it only works when people connect with it. And too often, they don’t. Healthcare can be impersonal. Confusing. All elbows. The record scratch at life’s party. We’re here to help connect healthcare with the people who need it. Which is everyone. How? By listening. Collaborating. And inspiring.
Icario is the leading health action company that deeply understands people, giving our clients the data and tools they need to reach further, overcome barriers, personalize outreach, and connect with people like they’re human. Using whole person data, behavioral science, and digital-first omnichannel pathways, we build long-term value for our customers by helping them put people first and deliver better outcomes faster. This is healthcare that knows us, meets us where we are, has a relationship with us, anticipates our needs, and smoothly and consistently connects us with the right care. This is healthcare that helps everyone live better. Ultimately, our mission is to help move people to do things that are good for them! We’re excited about the path ahead—are you ready to make the world a healthier place, one person at a time?

In this role, you will own the prioritization, coordination, and operational execution of omni-channel engagement program launches and ongoing change requests across our book of business. You’ll work cross functionally with Product Management, Engineering, BI, Operations, and Client-facing teams to translate program scope into clear delivery plans, identify what can be delivered out-of-the-box versus what requires additional development, and proactively manage dependencies, timelines, and tradeoffs.

To be successful, you’ll bring strong requirements discipline and portfolio management—capturing and shaping new capability needs with Product, leading reporting enhancements with BI, and preparing and representing your portfolio in quarterly planning to align business priorities with delivery capacity. You’ll also support and continuously improve the operating system that enables scalable execution as we evolve from a services-led delivery model to a technology-driven platform, ensuring stakeholders have consistent visibility into priorities, progress, risks, and upcoming launches. In this position you will report directly to the Senior Director, Product Operations in our Product Team.

As part of this role, you are expected to:
Comply with Icario's compliance and security policies, complete all required training, and safeguard the confidentiality, integrity, and availability of Icario's PHI and PII.
Embody Icario’s values
For positions offering fully remote flexibility, please keep in mind all Icario employees must live within the United States full time. All employee work conducted for Icario must be performed within the United States. Some exceptions for temporarily working outside the U.S. may be made on a case-by-case basis subject to approval under the condition work involved does not include accessing PHI.

Requirements

• 3–6 years of professional experience in Product Ownership or closely related roles (Product Operations, Business Analysis, Implementation, or Consulting) with strong product ownership exposure.
• Bachelor’s degree required; MBA or MPH preferred.
• Proven experience across the product lifecycle, including new product development, implementation/training, and strategic planning; healthcare industry experience preferred.
• Strong leadership and problem-solving skills, with the ability to own processes, influence crossfunctional teams, and drive results through earned authority.
• Comfortable with ambiguity and rapid iteration, particularly in new product development and fastgrowing environments.
• Ability to work independently in undefined or evolving spaces.
• Excellent written and verbal communication skills, including the ability to distill complex concepts for varied audiences.

Nice To Haves

• Demonstrated experience with technology and product expansion in the healthcare industry.
• Familiarity with healthcare data products and reporting systems, with the ability to investigate data discrepancies and ensure consistency preferred

Responsibilities

• Maintain a single, prioritized view of client onboarding initiatives and program change requests to guide strategic decision-making and sequencing across competing priorities.
• Establish and apply transparent prioritization criteria to guide tradeoffs when demand exceeds capacity.
• Ensure visibility of program risk, conflicts, and resource constraints to inform decision making.
• Translate approved onboarding and program change requests into scoped, sequenced work aligned to Engineering capacity.
• Identify cross-functional dependencies and risks before work is committed to a quarter.
• Partner with Engineering, Product Management, Operations and client teams to assess timelines and capacity, recommending tradeoffs grounded in impact and risk.
• Assess what can be delivered via existing configuration or out-of-the-box capabilities versus what requires new or custom development.
• Clearly articulate implications of custom development, scalability considerations, and downstream product impact.
• Ensure incoming work is clearly defined, appropriately scoped, and aligned to measurable business outcomes (revenue, compliance, client impact).
• Partner with Engineering to ensure requirements, workflows, edge cases, and acceptance criteria are actionable and clear.
• Partner with stakeholders and Engineering to ensure programs and program changes are fully understood and actionable, providing guidance on business rules, edge cases and acceptance considerations.
• Maintain working-level alignment with cross-functional stakeholders to ensure smooth execution.
• Surface risks, dependencies, or gaps early, recommending scope or prioritization adjustments, as needed.
• Lead intake, prioritization, and delivery of reporting changes tied to program execution, compliance, and performance.
• Define and maintain clear reporting requirements, including KPIs, data definitions, and business rules, ensuring alignment across stakeholders.
• Partner closely with BI and Engineering to design and implement reporting solutions that reduce manual effort, close gaps, and improve data consistency.
• Identify opportunities for new reporting capabilities or enhancements to support program needs and manage delivery from concept through production.
• Leverage knowledge of FFP data products to investigate data issues and ensure accurate, consistent reporting across programs.
• Assist in establishing lightweight, scalable processes for intake, prioritization, scoping, launch readiness, and post-launch follow-up.
• Support creation of dashboards and cadences that improve predictability and visibility.
• Partner with leadership to implement process improvements.

Benefits

• 4+ weeks PTO, Summer PTO, and unlimited Health & Wellness PTO
• Competitive benefits package including: medical, dental, vision, disability, FSA, HSA, pet insurance, and more
• Generous 401k program with company match
• Company paid parental leave
• Work-life harmony
• $1,000 employee referral bonus program
• Fully remote & hybrid working models with office locations in Minneapolis, MN & Birmingham, AL

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level