Associate Product Owner - Enterprise CRM (Salesforce)

Wintrust•Rosemont, IL

7h•$71,000 - $92,000•Hybrid

About The Position

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years). Competitive pay and discretionary or incentive bonus eligible. Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Promote from within culture. Why join this team? We are a high performing, collaborative, and diverse team focused on transforming the business through engaging work on enterprise-wide product innovation Opportunity to work and grow with experienced Product Owners / Managers Work across disciplines and departments, with opportunities for exposure to and partnership with Executive and Senior Management in leading strategic initiatives Position Overview The Associate Product Owner Salesforce will play a key role in evolving the Enterprise Salesforce platform as aligned to the Enterprise CRM Strategy. What You’ll Do The Associate Product Owner (APO) is the agile team member primarily responsible for maximizing the value delivered by the team by ensuring that the team backlog is aligned with customer and stakeholder needs. This team member collaborates with the Salesforce technical team in IT to communicate the product vision, articulate and prioritize the features to be built, and ensures the agile team executes the features. In addition, the APO will provide subject matter support in a tiered platform support system – from functional support to initiating, prioritizing, and tracking defect resolution work as needed. The APO will also work in collaboration with peer Product and IT Teams to support the delivery of tightly integrated business processes delivered through Salesforce Case Management capabilities. As the individual accumulates more experience in this APO role, the role will grow professionally in areas/ways such as: engagement with various departments across the organization to analyze existing business and operational procedures, prescribing how external / internal needs may be best met through process improvement via a broader set of Salesforce features and functions; establishing significant or even end-to-end target user experiences via functional design user story elaboration in JIRA, and consulting with internal and external technical partners in feasibility and solution design analysis.

Requirements

2-3 years of related experience
Bachelor’s Degree is preferred
Willingness to work occasional nights and weekends in support of product releases
1+ years working in a financial services environment with special emphasis on coordinating business, functional requirements and/or project management across cross-functional teams, programs, or projects
1+ years of experience with the Salesforce CRM Platform and/or related technical acumen preferred
1+ years working in agile software delivery
1+ years working with JIRA or similar agile tool

Nice To Haves

Salesforce Administrator Certification a plus
Certified Scrum Product Owner (CSPO) Certification a plus

Responsibilities

Liaise with Business Stakeholders and End Users, Enterprise Salesforce Product Team (and other Product Teams as relevant), Enterprise Salesforce IT Team, and additional IT partners across Wintrust to elicit and assess functional requirements and consult on platform capability enhancement and expansion.
Produce related project documentation to support platform capability enhancement and expansion including: business requirements in the form of JIRA user stories with related current and target state process flows / business architecture diagrams, as well as supporting user acceptance test scripts to drive business validation.
Execute User Acceptance Testing and report defects back to IT to resolve issues prior to implementation.
Partner with Salesforce Product Team members and Learning & Development Partners to define custom training content, participating in end-user training sessions as the Product SME.
Assist end users with business administration, enhancements, production issues and related projects; work with Salesforce Product Team members to prioritize and align business requests to the Strategic Roadmap, and escalations as required for production hot fix.