Associate Product Manager

AXS•Los Angeles, CA

1d•Hybrid

About The Position

AXS connects fans with the artists and teams they love, selling millions of tickets annually for concerts, festivals, sports, and theater at iconic venues worldwide. Since its founding in 2011, AXS has consistently advanced the industry and improved fan experiences, making event discovery, seat selection, and live entertainment enjoyment easier. The company is dedicated to enhancing the fan experience and providing innovative solutions for clients, seeking smart, motivated individuals to contribute. The Associate Product Manager will join the Product Management team, focusing on identity and account management capabilities, including authentication, profile management, preferences, ticket ownership, and account-linked experiences across consumer and partner platforms. This role involves collaborating with cross-functional teams to ensure timely and successful delivery of high-quality products that meet business needs. The Associate Product Manager will also contribute to future product direction by analyzing customer feedback, monitoring product performance, and making recommendations, participating in product and feature discovery, eliciting requirements, and ensuring alignment with strategic initiatives and business goals.

Requirements

1-3 years’ experience in a Product Management/Product Owner Role.
Strong execution skills, with demonstrated experience managing sprint ceremonies, backlogs, and cross-functional coordination across engineering and QA.
Ability to translate business needs into clear product requirements and structured documentation.
Familiarity with product management and development tools such as Jira, Confluence, or similar platforms.
Experience with A/B testing, experimentation frameworks, and data-driven product optimization.
Experienced in collaborating with cross-functional teams, across geographies including executive management, product management, operations, legal, sales, and marketing.
Strong written and verbal communication skills with attention to detail.

Nice To Haves

Experience with B2C/B2B2C products or account-based products is a plus.
Experience in live entertainment, ticketing, or adjacent industries (such as sports, venue management, or hospitality) is a plus.

Responsibilities

Own the day-to-day execution and delivery support for agile squads, including leading sprint ceremonies (standups, planning, grooming, reviews, retros).
Manage product intake of questions, blockers, and daily operational needs from Engineering, QA, and cross-functional partners to unblock progress.
Write and prioritize Jira tickets to maintain a healthy and well-organized backlog.
Assist in product discovery by gathering user insights, analyzing data, and contributing to hypotheses that improve fan engagement and account usability.
Assist in design and support A/B testing and experimentation to evaluate product changes and optimize fan experiences.
Monitor product performance and track key metrics; use product data and analytics to identify opportunities to improve product reliability and usability.
Partner with stakeholders to validate requirements, support feature rollout, collect feedback and ensure delivery aligns with client and market needs.
Support the documentation of product processes, release notes, and operational workflows for internal teams.

Benefits

medical, dental and vision insurance
paid holidays
vacation and sick time
company paid basic life insurance
voluntary life insurance
parental leave
401k Plan (with a current employer match of 3%)
flexible spending and health savings account options
wellness offerings
Opportunities for learning and leveling up through training and education reimbursement.
A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth.
Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.