Associate, Process Manager
About The Position
As an Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer every time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position, you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of retail branch experience
Nice To Haves
- Bachelor’s Degree
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
- At least 1 year of experience with Google Suite
- At least 1 year of experience in Compliance or Risk Management
- At least 2 years of experience in Process Management
Responsibilities
- Assist with transaction clearing related to various requests including additional information documentation or verification requirements
- Conduct customer outreach on fraudulent accounts and/or suspicious items, obtaining purpose and explanation of transactions
- Perform outreach and authentication to external customers utilizing verification procedures to resolve issues and clear pending financial items
- Perform activities related to program case management
- Primary focus to assist with new account documentation collection, along with supporting peers with additional requests
- Engage internal associates, partners and LOBs to reach customer resolution
- Provide assistance and support for central fraud program case management
- Support communications and change management for related work assignments
- Drive forward our well managed agenda to promote adherence to LOB standards, policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
