Associate ProAssure Systems Specialist

Stryker • Redmond, WA

9d • Onsite

About The Position

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better. Primary work location: 1660 South Columbian Way, Seattle, WA 98108 with occasional travel to 9600 Veterans Dr SW, Joint Base Lewis-McChord, WA and other local sites.

Requirements

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience
• Minimum 2 years clinical or healthcare IT (HIT) experience required
• Must be a US Citizen

Nice To Haves

• Preference will be given for degrees in Nursing, Business or IT
• Prior experience supporting clinical end users through rounding and training
• Experience with clinical workflow analysis and design
• Proficient with Microsoft Office Suite

Responsibilities

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity
• Work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

Benefits

• $88,800 - $142,300 salary plus bonus eligible + benefits.
• Individual pay is based on skills, experience, and other relevant factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level