Associate Principal Analyst, OHO Technology

FINRA • Washington, DC

3d • Hybrid

About The Position

The Associate Principal Analyst in Office of Hearing Officers (OHO) Technology provides complex technical support to OHO staff and external stakeholders for a range of software systems. Diagnoses technology problems and resolves users' queries. Facilitates user adoption of OHO systems. Manages onboarding and provisions user accounts. Performs research and drafts recommendations to management for upgrades or improvements to OHO systems and processes. This position is an established individual contributor who works under moderate supervision.

Requirements

• Bachelor’s degree in Information Technology and a minimum four (4) years of professional experience; or an equivalent combination of education and experience.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and interpersonal skills.
• Ability to interact with a variety of stakeholders such as FINRA staff, attorneys, and industry members.
• Must demonstrate attention to detail, sound judgment, and solid organizational skills.
• Strong familiarity with Windows-based computer applications and legal case management and document management systems and advanced knowledge of Microsoft Office applications are essential.

Nice To Haves

• Experience with electronic filing of legal documents preferred.

Responsibilities

• Assists with root cause investigations to diagnose technology problems, eliminate routine errors, and enhance OHO’s technology systems.
• Assists in implementation of innovative technologies, techniques, and tools in order to minimize software related problems and support user adoption of systems.
• Resolves routine OHO technology problems and implements changes and solutions to improve end-user experiences.
• Represents OHO business in collaborations with FINRA Technology teams.
• Assists with logistics and delivery of internal and external training sessions and development of training materials to educate stakeholders on OHO’s technology.
• Assists with triaging new cases in OHO’s case management/electronic filing system, including using workflow management system and provisioning new user accounts.
• Provides high-quality technical support by responding to OHO support needs in a timely manner and following processes to identify, investigate, and prioritize assigned technical problems.
• Collects and validates data for departmental reports and ad hoc requests to support department leadership.
• Demonstrates the culture of intelligence, integrity, and initiative in day-to-day interactions with the team.
• Demonstrates FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Benefits

• Employees may be eligible for a discretionary bonus in addition to base pay.
• Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law.
• As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance.
• Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
• FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.
• Time Off and Paid Leave FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year).
• Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule).
• Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment).
• Full-time employees receive nine paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level