Associate, People Operations

SEO (Sponsors for Educational Opportunity) • New York, NY

4h • Hybrid

About The Position

The Associate, People Operations is a key member of the People & Culture team. This role is responsible for providing operations, data reporting, and systems support to the People & Culture sub-teams – Talent Acquisition, Total Rewards, and Talent Management. The Associate, People Operations will support the optimization and automation of org-wide People & Culture initiatives, programs and processes. This role will engage with cross-functional team members nationally and gain foundational experience and training in human resources, including hiring, onboarding, HR policy & compliance, time & attendance, HR information system, and employee engagement.

Requirements

• Bachelor’s degree or equivalent working experience.
• 2-3 years of experience in HR or people operations.
• Passion: A deep connection to and curiosity for SEO’s mission, vision, and core values.
• Customer Service Mindset: Ability to quickly and effectively respond to and partner with end users to solve challenges.
• Accountability: Accepting full responsibility for yourself, your actions, your impact, and your duties in service of SEO’s mission and values. High attention to detail and sense of responsibility for quality work product.
• Communication: Practiced written, verbal, and interpersonal communication skills; must be comfortable addressing and engaging with different communities at various levels and through different mediums, including in-person, email, messaging platforms, and phone calls.
• Organizational Skills: Comfortable managing multiple competing priorities and meeting deadlines independently and as part of a larger team.
• Analytical and Data Reporting Skills: Advanced Excel skills and familiarity with various HR systems.
• Technical Proficiency: Must be proficient in Microsoft Office applications, and adept at learning and using technology, systems, and processes.
• Confidentiality: An unwavering commitment to upholding the trust in and reputation of SEO’s People & Culture team by keeping sensitive business and people matters private and practicing sound judgment in handling and communicating confidential information.

Responsibilities

• Partner with the Senior Manager, People Ops & Systems on creating and maintaining clear SOPs, process maps and employee-facing how-to guides for the People & Culture team.
• Maintain accurate employment records related to employee experience events such as hiring, termination, transfers, or promotions.
• Maintain quality, integrity, and confidentiality of all employee records and supporting files.
• Support new hire onboarding workflows and activities, including processing, reviewing, and filing I-9 forms for all new hires across the organization.
• Manage the HR customer service ticketing system (Zendesk) by assigning tickets to the right individuals on the People & Culture team to ensure employees receive timely, accurate responses.
• Own the HR billing process to ensure all People & Culture team’s invoices are paid on a timely basis.
• Complete monthly AMEX corporate card reconciliation for the People & Culture team.
• Provide in-person P&C or organization-wide events support (e.g., panel interviews, manager training, SEO wellness days, SEO holiday parties, etc.) as needed.
• Field external requests for employment verification requests.
• Sort and scan sensitive HR mail and make sure the right information gets to the right people on the P&C team on a timely basis.
• Identify potential problems and/or opportunities for improvement in key areas of responsibility.
• Provide administrative support to the People & Culture leadership team, including meeting coordination, note-taking, and assisting with various tasks, as needed.
• Cross-train and provide backup support to critical HR workflows for Talent Acquisition, Total Rewards, and Talent Management, as needed.
• Participate in special projects or taskforces in support of People & Culture team priorities.
• Fulfill talent related data requests as well as ad-hoc, time-sensitive data requests for VP of People & Culture and other senior leaders.
• Summarize data and trends to isolate key metrics across multiple People & Culture functional areas to support continuous improvement (e.g., Zendesk customer service metrics, HR Acuity metrics, L&D session feedback, etc.).
• Assist in the execution of data integrity audits and HRIS data clean-up.
• Support the Senior Manager, People Ops & Systems on serving as the primary systems administrator for various HR systems (e.g., Paylocity, Greenhouse, Lattice, Awardco, HR Acuity, etc.) and launching new HR systems as the need arises.
• Provide support and guidance to employees experiencing access or technical issues with various HR systems (e.g., Paylocity, Greenhouse, Lattice, Awardco, HR Acuity, etc.).
• Partner with the Senior Manager, People Ops & Systems to compile reporting for file feed management and integration with various HR systems as well as optimize current file feed transcriptions with current and upcoming vendors.

Benefits

• SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level