Associate Patient Coordinator/Medical Assistant

UnitedHealth Group • Eugene, OR

39d • $16 - $29 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
At Eugene Therapy of Oregon (part of Optum Behavioral Care), our mission is to provide exceptional mental healthcare to children, adolescents, and adults in individual, couples, family therapy and adult psychiatric care. We strive to improve individual mental health by improving relationships. We take a non-pathology-based approach (meaning free from blame) to treating a myriad of relational and mental health conditions. Our clinicians are focused on meeting the mental health needs of our neighbors in Eugene, Portland, Bend, and surrounding communities.
As an Associate Patient Care Coordinator/Medical Assistant at Eugene Therapy, you will be responsible for providing support to patients and the clinical staff. The Associate Patient Care Coordinator/Medical Assistant will support providers with the check in and check out process for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consent and insurance eligibility, process time of service collections, handle existing patient communications, manage internal referrals, and ensure work locations are presentable and welcoming.

Requirements

• High School Diploma/GED (or higher)
• 2+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• 1+ years of EHR (Electronic Health Record) experience
• 1+ years of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

• Bachelor's Degree
• Experience with insurance verification
• Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form

Responsibilities

• Review each patient’s chart prior to appointment and ensure consents and insurance verification is complete
• Support providers with patient check in and check out; obtain registration forms, collect and upload insurance cards and identification, verify completion of consents and confirm insurance eligibility
• Assist with onboarding new patients, help patient’s access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Process payments or co-pays, deductibles, co-insurance, self-pay, and missed appointment fees
• Assist in update and/or scheduling of existing patients, including assisting with internal referrals initiated by the provider
• Answer phone calls and return voicemails; record all requests in the EHR system for Provider follow-up
• Inventory, submit order requests, and restock supplies
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
• Ensure all locations are welcoming and adhere to brand guidelines
• Secure patient information and maintain patient confidentiality
• Ability to be cross trained as a Medical Assistant (MA)
• Assist with prescription refills and records request
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees