Associate Patient Care Coordinator

UnitedHealth Group • Lake Success, NY

21h • $16 - $28

About The Position

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Lake Success Ophthalmology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator--is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: This is a 37.5-hour work week to be determined by the supervisor. Monday, Wednesday and Thursday 9:00 am to 5:00 pm. Tuesday 11:00 am to 7:00 pm and Friday 8:00 am to 4:00 pm. And rotating Sundays from 8:00 am to 1:00 pm. Location: 2 OHIO DRIVE, Suite 200, LAKE SUCCESS, NY 11042

Requirements

• High School Diploma/GED (or higher)
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience
• Ability to work a 37.5-hour flexible weekly schedule
• Monday, Wednesday and Thursday 9:00 am to 5:00 pm
• Tuesday 11:00 am to 7:00 pm
• Friday 8:00 am to 4:00 pm
• One Sunday per month from 8:00 am to 1:00 pm

Nice To Haves

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of medical terminology
• Knowledge of insurance carriers and managed care plans
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Enters and scans patient’s demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Collects co-payments and patient balances
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Sends patient records to primary care physician
• Assists with other tasks as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees