Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for coordinating patients for radiology services, answering all calls for patient registration, appointment scheduling and rescheduling, for face-to-face, telehealth visits, lab and imaging appointments Schedule: Monday – Friday, within the hours of 7:00AM – 5:00PM (8-hour shifts). Supervisor will determine shift. Location: 7600 N 15th St Ste 190 Phoenix, AZ 85020
Requirements
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
- 1+ years of Microsoft Office experience
- Excellent communication skills and phone etiquette
Nice To Haves
- 1+ years of experience in a health care setting
- Experience with EPIC
- Independent means of transportation during work hours for job related tasks
- Bilingual (English / Spanish)
- Bilingual (English / Tagalog)
Responsibilities
- Build processes to streamline how patients are referred to and directed to internal imaging locations
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real – time ensuring accuracy and completeness of information
- Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
- Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
- Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
- Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
- Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
- Performs other related duties as required.
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
