Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator to join our growing Family Medicine team. This position is full-time (40 hours/week) Monday – Friday. This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows. May be asked to float to local practices in the region for coverage depending on business need. Schedule: Monday, Wednesday, Friday: 8:45am – 5:15pm Tuesday, Thursday: 7:15am – 3:45pm Location: 119 Broadway St. Colchester, CT What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- 1+ years of customer service or receptionist experience
- Intermediate level of proficiency with Computer-Based Navigation (ability to navigate multiple screens, document electronically, typing while speaking on the phone & familiarity with technology)
- Access to reliable transportation & valid US driver's license
Nice To Haves
- Experience working in a primary care setting
- Experience working with EPIC
Responsibilities
- Conduct check-in and check-out process
- Answer incoming calls and use EHR to document details of patient inquiries
- Conduct outreach to patients requiring appointments or service follow-up
- Schedule appointments using standard scheduling protocols
- Manage administrative in-basket pools and work queues
- Scan documents into the EHR per standard protocols
- Balance payments and prepare deposits
- Protect patients’ rights by maintaining confidentiality of medical, personal and financial information
- Provide coverage at other ProHealth locations on an ad hoc basis
- Perform other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
