Associate Patient Care Coordinator

UnitedHealth Group • Worcester, MA

8h • $16 - $29 • Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Reliant has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Schedule: Monday – Friday, 8:30am – 5pm. This is a hybrid role; after initial 12 weeks of training are completed onsite, will be working 2 days onsite and 3 days remote. Will be required to work onsite 5 days per week for 12-week training.
If you are located in MA (or surrounding states like CT, NH, RI) within a commutable distance to the Reliant office in Worcester, MA you will have the flexibility to work in a hybrid model as you take on some tough challenges.
Location: 5 NEPONSET STREET WORCESTER, MA
Department: Behavioral Health

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience in a healthcare setting
• 1+ years of call center experience
• Ability to complete initial 12 weeks of training onsite (5 days per week) in Worcester, MA (will then be on hybrid schedule after training is completed)

Nice To Haves

• 1+ years of experience working in a medical front office position
• Basic level of computer proficiency
• Knowledge of Epic EMR software
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

• Verifies and updates demographics and other patient information including necessary consent and other documents
• Schedules patients accurately, according to department protocols and provider preference
• Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report
• Provides education, estimate preparation, and other pre-appointment instruction as needed
• Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Accurately and appropriately documents information in the electronic medical record system
• Receives and processes incoming and outgoing insurance referral requests based on department protocol
• Collaborates with staff, patients, and providers as needed to complete requests. Complete follow-up and documentation as needed
• Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner
• Processes department and provider mail and faxes in a timely and appropriate manner
• Ability to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Participates in learning opportunities provided through the learning management system
• Participates in departmental meetings and huddles as directed by department leadership
• Regular, reliable, and predictable attendance is required
• Ability to be cross trained to be able to work in the team room and check out
• Performs other similar and related duties as required or directed

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED