Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Bearden Behavioral Health has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: Monday through Thursday a 40-hour work week, between the hours of 8:00 am to 6:00 pm. Friday from 8:00 am to 2:00 pm. The schedule will be determined by the supervisor upon hire. Location(s): 194b or 162d Market Pl. Blvd. Knoxville, TN 37922
Requirements
- High School Diploma/GED (or higher)
- 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- 1+ years of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
Nice To Haves
- Epic experience
- Knowledge of insurance carriers and managed care plans
- Knowledge of medical terminology
- Ability to work independently and as a team, and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Answers inbound calls in a professional and courteous manner
- Provides data entry functionality within our EHR system to include but not limited to entering/updating demographic information and uploading all relevant documents
- Processes payments for co-pays, deductibles, co-insurance, self-pay and missed appointments fees
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Check In and Check Out patients
- Conducts intake interviews for new patients as needed
- Assist patients with completing new patient paperwork
- Ability to work at both Med Management and Therapy Buildings
- Maintain inventory of supplies
- Send medical records to requested entities and patients
- Send text messages to patients regarding upcoming appointments and cancelled/rescheduled appointments
- Schedules appointments and follow-up appointments for individual sessions and group sessions
- Secures patient information and maintains patient confidentiality by safeguarding medical records and keeping patient information confidential
- Schedule transfer clients
- Schedule group sessions
- Assists with special projects
- Check voicemails for the department intake and assign appropriate Intake Coordinator follow-up responsibility
- General knowledge of various medical procedures, views, and equipment
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
- Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
