Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum (Adult Medicine/Internal Medicine) has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Requirements
- High School Diploma/GED (or higher)
- 6+ months of customer service-related or healthcare experience
- Ability to work onsite at 900 Union Street, Westborough, MA Monday through Friday
Nice To Haves
- 1+ years of experience working in a front office medical position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
- Basic level of computer proficiency
- Knowledge of Epic EMR software
- Understands basic insurance concepts
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with others
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Verifies and updates demographics and other patient information including necessary consent and other documents
- Schedules patients accurately, according to department protocols and provider preference
- Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report
- Provides education, estimate preparation, and other pre-appointment instruction as needed
- Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
- Accurately and appropriately documents information in the electronic medical record system
- Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Complete follow-up and documentation as needed
- Understands basic insurance concepts such as capitated patients, co-payment, co-insurance, and identifying scheduling procedures impacted by insurance like prior authorization and referral coordination. Able to educate patients on these concepts and set appropriate timeline expectations
- Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner
- Processes department and provider mail and faxes in a timely and appropriate manner
- Able to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed
- Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
- Complies with established departmental policies, procedures, and objectives
- Participates in learning opportunities provided through the learning management system
- Participates in departmental meetings and huddles as directed by department leadership
- Regular, reliable, and predictable attendance is required
- Ability to be cross trained to be able to work in the team room, check out, and check in
- Collects co-pays or outstanding balances on the date of service
- Performs other similar and related duties as required or directed
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
