Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Requirements
- High School Diploma/GED
- CPR certified or able to obtain certification within 30 days of employment
- 1+ years of experience in customer service with strong communications in person and via phone
- Basic level of experience with Microsoft
Nice To Haves
- 1+ years of experience in a health care setting
- Experience in providing customer service
- Excellent communication skills and phone etiquette
- Knowledge/understanding of CPT/ICD-10 coding
- Independent means of transportation during work hours for job related task
Responsibilities
- Provide exceptional service to all customers
- Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
- Collect appropriate co-pays and adhere to all cash handling policies
- Schedule appointments as necessary, verifying correct visit type and primary care provider
- Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
- Work with back office staff to ensure smooth patient flow
- Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
- Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
