Associate Patient Care Coordinator

UnitedHealth Group•Lake Success, NY

1d•$16 - $28•Onsite

About The Position

Opportunities with Optum New York\ New Jersey region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York and New Jersey. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Lake Success Endocrinology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator--to join our team. The Associate Patient Care Coordinator--is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Requirements

High School Diploma/GED (or higher)
1+ years of computer proficiency experience (multitasking through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or healthcare related experience
Ability to work a 37.5-hour flexible weekly schedule: Monday, through Thursday 9:00 am to 5:00 pm Friday 8:00 am to 4:00 pm. Rotating weekends 8:00 am to 12:00 pm

Nice To Haves

1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Experience working with an electronic health record (EPIC)
Knowledge of Medical terms
Knowledge of insurance carriers and managed care plans 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Greets patients, family members and guests with a friendly smile
Assists patients with signing in and completing registration
Enters and scans patient’s demographic and insurance information into Epic
Verifies insurance eligibility and benefit information; informs patients of insurance benefits
Collects co-payments and patient balances
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
Sends patient records to primary care physician
Assists with other tasks as assigned

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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