Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator supports patient management, re-admits, and supports the clinicians in providing timely patient care. They are the first point of contact for patients and visitors. This role ensures a smooth, welcoming and efficient experience by managing check-ins, inbound and outbound calls, patient inquiries and administrative tasks that support overall operations. Work Schedule: Monday- Friday, 8 AM-5 PM Location: 1259 S Pinellas Ave, Tarpon Springs, FL 34689
Requirements
- High School Diploma/GED (or higher)
- 1+ years of experience with data entry
- 1+ years of customer service experience
- 1+ years of experience working in medical office with understanding of procedures and medical terminology
Responsibilities
- Centralized scheduling, making appointments, outreach to patients
- Greets patients as they arrive and manage 15-minute wait time
- Assists patients with intake processes including copying required documents
- Collects co – payments, co – insurance and deductibles and issues receipts
- Processes walk – in patients and visitors
- Answers phones and schedules appointments
- Manages medical records (maintains, files / scans, prepares for schedule)
- Ensures all correspondence is scanned and / or filed in a timely manner
- Processes requests for medical records release and maintains appropriate logs, etc.
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
