Associate Patient Care Coordinator

UnitedHealth Group • Bethpage, NY

9d • $16 - $29 • Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Bethpage, NY. Optum is a clinician-led care organization focused on improving healthcare. As part of the Optum Care Delivery team, the coordinator will contribute to making healthcare better for everyone, supported by global organizational resources to help patients live healthier lives. The role offers an exceptional career path, empowering employees to thrive at work and home, and encourages new practice ideas. The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. This role also supports teams in meeting financial, clinical, and service goals.

Requirements

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience
• Ability to travel to 108-48 70th Road, Suite 1, Forrest Hills, NY 11375 on Thursdays
• Ability to travel to 4045 Hempstead Turnpike, Second Floor, Bethpage, NY 11714 on Monday through Wednesday and Fridays

Nice To Haves

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Knowledge of insurance carriers and managed care plans
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Enters and scans patient’s demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Collects co-payments and patient balances according to OPTUM payment guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Confirms and schedule appointments
• Provides patient-facing check-in and check-out services across multiple departments, delivering a positive experience while maintaining accuracy and efficiency
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Sends patient records to primary care physician
• Assists with other tasks as assigned
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees