Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Hours: This position is full-time (40 hours/week). Monday through Friday, an 8-hour shift between the hours of 6:45 am to 5:00pm. The supervisor will determine the schedule. May be asked to float to other practices as needed. Location: 4750 W OAKEY Blvd. Suite 2A, Las Vegas, NV 89012. You may be required to travel 10%25 of the time to nearby offices. Primary Responsibilities: Provide exceptional service to all customers Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary Collect appropriate co-pays and adhere to all cash handling policies Schedule appointments as necessary, verifying correct visit type and primary care provider Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted Work with back office staff to ensure smooth patient flow Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas Performs additional duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- BLS certified (or able to obtain certification within 30 days of hire)
- 1+ years of healthcare or customer service experience
- Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
- Independent means of transportation and the ability to travel 10%25 of the time during work hours for job related tasks
Nice To Haves
- 1+ years of experience in a health care setting
- 1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorization
- Knowledge/understanding of CPT/ICD-10 coding
- Experience working with an electronic health record
- Medical office setting experience
- Knowledge of medical terminology
- Bilingual in Spanish/English
Responsibilities
- Provide exceptional service to all customers
- Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
- Collect appropriate co-pays and adhere to all cash handling policies
- Schedule appointments as necessary, verifying correct visit type and primary care provider
- Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
- Work with back office staff to ensure smooth patient flow
- Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
- Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
- Performs additional duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
