Associate Patient Care Coordinator

UnitedHealth Group•Las Vegas, NV

6d•$16 - $29•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Hours: Monday – Friday, 8:00am - 5:00pm (8hr. shifts/40hrs. per week). The supervisor will determine schedule upon hire. Location: 2704 N Tenaya Way, Las Vegas, NV 89128 with the expectation to travel up to 10%25 of the time to other locations if needed

Requirements

High School Diploma/GED (or higher)
CPR certified or able to obtain certification within 30 days of hire
1+ years of customer service experience
Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Ability to travel 10%25 of the time during work hours for job related tasks
Access to reliable transportation & valid US driver's license
Ability to work independently and maintain good judgment and accountability
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

1+ years of experience in a healthcare setting
1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorization
Experience working with EPIC
Medical office setting experience
Knowledge/understanding of CPT/ICD-10 coding
Knowledge of medical terminology
Bilingual in Spanish/English

Responsibilities

Provide exceptional service to all customers
Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
Collect appropriate co-payments and adhere to all cash handling policies
Schedule appointments as necessary, verifying correct visit type and primary care provider
Responsible for waiting room management cleanliness, communicating pertinent information to patients and ensuring all patients have been assisted
Work with back-office staff to ensure smooth patient flow
Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
Performs other duties as assigned

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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