Associate Parts Specialist (49261)

Kolpak•Parsons, TN

31d•Onsite

About The Position

As Associate Parts Specialist, you will under moderate supervision, enter, monitor and track customer purchase orders, process debit/credit memos, maintain order information filing system, and provide knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. Reporting directly to the Director of Service, this position is based in Parsons, Tennessee.

Requirements

High school diploma or equivalent with a minimum of 1 year experience in customer service
Familiar with MS Office applications; ability to operate all related equipment for the role.
Customer oriented; capable of effectively dealing with all levels of internal and external contacts
Effective communications and interpersonal skills
Basic planning and problem solving/analytical skills
Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
Must be able to sit for long periods of time; must be able to lift 25 pounds
Ability to wear all Personal Protective Equipment (P.P.E.) required.

Responsibilities

Entering, monitoring and tracking of customer purchase orders
Processing debit/credit memos
Maintaining order information filing system
Providing knowledgeable customer support for assigned products and services
Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
Resolves routine and basic problems and communicates solution or requested information to the customer.
Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
May utilize a customer relationship application or database to record activities and research product information
Uses a computerized system to gather information and confirm sales prompted by incoming calls.
May promote products/services but does not have a sales quota.
Work is routine or follows standard procedures.
Communicates information that requires little explanation or interpretation.
May go to stockroom to pick pull, and package emergency parts to be shipped