Associate Order Processor (Onsite)

First American • Idaho Falls, ID

1d • Onsite

About The Position

Join a team that puts its People First! As a member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. The company has been named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and has received awards as a best place to work for women, diversity, and LGBTQ+ employees. The role involves intaking, imaging, sorting, and shipping documents sent to First American from clients with proficient speed and accuracy to ensure timely deliverables. It also includes researching and troubleshooting documents approaching SLA to ensure timely deliverables, and providing email correspondence with client contacts to maintain and build relationships if necessary.

Requirements

• Proficient MS Office skills, specifically MS Excel
• Must be able to navigate a computerized data entry system or other relevant applications
• Good verbal and written skills
• Strong interpersonal skills
• Ability to work under pressure and remain flexible
• Basic math skills
• Ability to apply common sense, understanding and problem solving
• High School diploma or equivalent

Responsibilities

• Intake documents sent to First American through mail or email
• Sorting documents based on shipping location
• Ship documents out based on client requirements
• Ensure accuracy by correcting any found issues
• Runs/reviews internal and external reports
• Tracks computer orders – manual or system generated
• Other duties as assigned

Benefits

• comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
• employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees