Associate Operations Support Director, Wholesale

Verizon • Alpharetta, GA

13d • Hybrid

About The Position

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... You will lead the pricing implementation strategy for the Wholesale Channel including new and existing reseller sales support, pricing design, billing investigations, and subject matter expert for new product development. You will ensure the accurate delivery of all reseller pricing plan builds and migrations. Lead a high-performing team by fostering a culture of accountability, professional growth, and operational excellence. Support customer acquisition milestones and exceed annual revenue targets. Direct the implementation of wholesale market strategies to strengthen competitive positioning and expand market shar Leading new reseller pricing implementations (2K+ builds and upates annually) Act as a key stakeholder in the Portfolio Prioritization Process, serving as the Subject Matter Expert (SME) to guide Product Development roadmap decision Provide pricing solutions support for the Wholesale Sales Organization and Resellers Serve as the Subject Matter Expert for all new provisioning and billing system enhancements Lead quarterly operations reviews with resellers to identify efficiencies, solve pain points, and strengthen partnerships. Support reseller pricing training What we’re looking for... When there are challenges, people look to you for solutions. You have an ability to assess the current state, anticipate situations, and respond swiftly to achieve winning outcomes. You are a trusted leader who adapts well in a changing environment. You enjoy getting into the details while maintaining focus on the big picture. You appreciate that people have diverse styles and different needs. You feel that the best agreements deliver wins for all involved. You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Our credo is at the core of the V team culture View our benefits

Requirements

• Bachelor’s degree or four or more years of work experience
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training
• Experience across the following fields: wireless operations, sales, or marketing
• Contract execution and effective negotiation experience
• Proven track record of success providing business solutions to Wholesale customers or small to large-scale corporate clients
• Excellent customer communications and presentation skills (development and delivery)
• Demonstrated ability to collaborate with internal cross-functional organizations

Nice To Haves

• A degree
• Demonstrated ability to work well in a team-oriented environment with a strong customer focus
• Excellent customer communications and presentation skills (development and delivery)
• Demonstrated ability to collaborate with internal cross-functional organizations
• Implementing new postpaid and prepaid pricing structures
• Experience with Verizon's RSSx system including, price plan feature builds & modifications, provisioning and Billing Subject Matter Expert (SME)
• Revenue Assurance audits and process improvement projects

Responsibilities

• Lead the pricing implementation strategy for the Wholesale Channel including new and existing reseller sales support, pricing design, billing investigations, and subject matter expert for new product development.
• Ensure the accurate delivery of all reseller pricing plan builds and migrations.
• Lead a high-performing team by fostering a culture of accountability, professional growth, and operational excellence.
• Support customer acquisition milestones and exceed annual revenue targets.
• Direct the implementation of wholesale market strategies to strengthen competitive positioning and expand market shar Leading new reseller pricing implementations (2K+ builds and upates annually)
• Act as a key stakeholder in the Portfolio Prioritization Process, serving as the Subject Matter Expert (SME) to guide Product Development roadmap decision
• Provide pricing solutions support for the Wholesale Sales Organization and Resellers
• Serve as the Subject Matter Expert for all new provisioning and billing system enhancements
• Lead quarterly operations reviews with resellers to identify efficiencies, solve pain points, and strengthen partnerships.
• Support reseller pricing training

Benefits

• Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon.
• From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Director