Associate Operations Specialist

ICF • Phoenix, AZ

15d • Remote

About The Position

To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations. This position provides administrative and invoicing support. The role supports monthly invoicing activities, including report reconciliation, documentation tracking, and data entry into invoicing systems. This is a remote role, but candidate must be based in the Pacific Standard time zone.

Requirements

• Bachelor’s degree in a relevant field or Associates degree with 2+ years of work experience.
• Strong time management, communication, and organization skills.
• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Willingness to learn invoicing systems, charge codes, and compliance requirements

Nice To Haves

• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.
• Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies.
• Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures.
• Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery.
• Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis.
• Ability to follow established processes and meet recurring monthly deadlines
• Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys.
• Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate.

Responsibilities

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Coordination with program staff, billing specialists, and project leads to support monthly invoicing timelines
• Support basic quality control checks to ensure invoices are complete, accurate, and submitted on time
• Assist with documentation updates and process improvements related to invoicing and program administration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees