Associate Operations Manager, Service Operations, Labs

DoorDash USA•Dublin, CA

7h•Onsite

About The Position

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! You will lead the Service Operations team for the Bay Area market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Bay Area, CA and this is an onsite role with expectations of 100% in-office.

Requirements

6+ years in service operations, field service, or technical operations
2+ years leading service technicians or field teams, with ownership of performance and execution
Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
Comfortable operating in fast-paced, ambiguous environments and driving results through others
Experience scaling operations, launching new markets, or supporting infrastructure buildouts
Valid U.S. drivers license required and a successful completion of MVR required

Nice To Haves

Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
Mobile/field service background (preferred)
Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)

Responsibilities

Foster a safety-first approach to all things Service
Lead a team of new and experienced technicians to maximize uptime of all Operations assets
Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
Track technician productivity to ensure we are good stewards maximizing our limited resources
Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
Track KPIs and explain variances
Maintain accountability and uptime of all tools and equipment to support Service Operations
You may flex to nights or weekends to oversee and spot check the team and support the operation.

Benefits

comprehensive benefits package to all regular employees
401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical benefits
dental benefits
vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
mental health program
flexible paid time off/vacation
80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week)
paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)
premium healthcare
wellness expense reimbursement