Associate Operations Manager, Service Operations, Labs

DoorDash USA•Phoenix, AZ

8h•Onsite

About The Position

You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Greater PHX Area, AZ, and this is an onsite role with expectations of 100% in-office. You’re excited about this opportunity because you will… Foster a safety-first approach to all things Service Lead a team of new and experienced technicians to maximize uptime of all Operations assets Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms Track technician productivity to ensure we are good stewards maximizing our limited resources Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level Coordinate development of Service Technicians in supporting a career path within DoorDash Labs Track KPIs and explain variances Maintain accountability and uptime of all tools and equipment to support Service Operations You may flex to nights or weekends to oversee and spot check the team and support the operation.

Requirements

6+ years in service operations, field service, or technical operations
2+ years leading service technicians or field teams, with ownership of performance and execution
Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
Comfortable operating in fast-paced, ambiguous environments and driving results through others
Experience scaling operations, launching new markets, or supporting infrastructure buildouts
Valid U.S. drivers license required and a successful completion of MVR required

Nice To Haves

Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
Mobile/field service background (preferred)
Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
Believe in 1% improvement every day

Responsibilities

Foster a safety-first approach to all things Service
Lead a team of new and experienced technicians to maximize uptime of all Operations assets
Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
Track technician productivity to ensure we are good stewards maximizing our limited resources
Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
Track KPIs and explain variances
Maintain accountability and uptime of all tools and equipment to support Service Operations
You may flex to nights or weekends to oversee and spot check the team and support the operation.