Associate Operations Manager, B2B

Williams-Sonoma•San Francisco, CA

18d

About The Position

The B2B Associate Operations Manager is an integral support partner for the B2B Retail Sales team as they support the in-store trade specialists. This role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Planning, Logistics, and Care Center throughout a project lifecycle.

Requirements

Proficient in Microsoft Office (Excel, Word, PowerPoint).
Experience in project management with a focus on organization of large projects.
Strong organizational skills and expertise in working with cross-functional teams.
Ability to effectively communicate with internal and external partners.
Experienced in effective time management, problem-solving, and organizational skills.

Responsibilities

Partner with Retail account executives as operational support in their territory-specific pipeline of business.
Assist Operations in managing current projects: updating inventory playbooks, auditing quotes prior to order placement, quote revisions, checking inventory status.
Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients’ delivery needs.
Support Ops managers and cross-functional teams with providing project details and updates (Planning, Care Center, & Logistics).
Manage project status in partnership with Care Center support team and Logistics team - quotes, quote revisions, payments, keying orders and managing playbooks.
Support Care Center teams with “triage” plans for customer escalations.
Participate in account executive pipeline sales reviews.
Execute stock checks and alternate product suggestions in partnership with the Planning team.

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series