Associate Ombudsperson

DPS•Denver, CO

13d•$87,203 - $126,411

About The Position

Under the support of the District Ombudsperson, provides services and referrals to help prevent, identify, manage and/or resolve workplace conflict. Assists with mediation, neutral facilitation and negotiation while honoring the critical elements of an ombudsperson practice, which encompasses confidential, impartial, independent, non-retaliatory, fair and ethical facilitation of the problem-solving process. Guides or coaches individuals to deal directly with other parties, including the use of formal resolution resources of the organization, and helps individuals improve their skill and confidence in giving voice to their concerns directly. What DPS Offers You: A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives. Salary Range: $87,203-$126,411. Click here for more information on compensation for these roles. In addition to competitive compensation, DPS has other Total Reward offerings such as; time off , health and wellness benefits , and PERA Retirement .

Requirements

Bachelor's degree minimum
Three to Five years of progressively responsible experience in an organized setting required, with experience in the following human resource areas: employee relations, employment law, investigation, alternative dispute resolution and arbitration, mediation
Knowledge of customer service standards and procedures and the ability to effectively collaborate with a wide range of constituencies in a diverse community
Strong conflict resolution skills, including mediation process skills, and the ability to exercise impartiality
Knowledge of laws, regulations, methods and techniques in area of specialty
Strong active listening, interpersonal and verbal and written communication skills
Ability to use independent judgement
Ability to effectively develop and deliver employee training and orientation
Assessment, referral and advocacy skills
Manages confidential information with a high level of integrity
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Nice To Haves

Master's degree preferred
Experience in education or public sector organization preferred
Bilingual skills in Spanish preferred

Responsibilities

Acts as a neutral, independent, informal and confidential resource for those who are seeking assistance to resolve questions and concerns affecting their relations with peers or the organization
Under the direction of the Ombudsperson, provides support and acts as a designated resource for individuals and groups engaged in addressing workplace conflict, issues or concerns informally
Listens to clients, assesses situations and guides individuals toward effective problem resolutions and options and directs employees towards expert support
Helps shape training programs and workplace resources to promote constructive communication, conflict resolution and collaborative problem solving to individuals, groups, managers and leaders
Develops resources and tools to aid the District in fostering a culture of respect, collaboration and problem resolution
Assists in surfacing issues to formal resolution channels; when an individual is unable or unwilling to surface a concern directly, assists by helping give voice to the concern and /or creating an awareness of the issue among appropriate decision-makers in the organization
Informs the Ombudsperson of patterns of complaints or abuse and workforce trends that HR may be able to address
Maintains confidential records; may assist with reporting