Associate Network Engineer
About The Position
Associate Network Engineers will report to the Technical Services Manager and is responsible for providing technical support to clients in wireless and wired scenarios. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can multitasking, is an efficient out-of-the-box thinker, and is eager to progress. Our Associate Network Engineers must be highly proficient with Ruckus Wireless network systems (including SmartZone wireless controllers and Unleashed wireless access points), Ruckus/Brocade ICX switches, FortiGate and Sophos Firewalls
Requirements
- Minimum of 1 years of networking experience and current Network+ or CCNA certification
- Novice level understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
- Novice level understanding of wireless local area networks, authentication, security, and encryption protocols
- Experience supporting customer environments in a helpdesk/support capacity
- Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
- Availability nights/weekends as needed
Nice To Haves
- 2-3 years of networking experience and current Network+ or CCNA certification
- Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
- RCWA, RCNA CWNA/CWNP, ICX/Brocade certifications or equivalent experience
- Experience programming and troubleshooting Ruckus solutions
- Experience with TeamViewer or other remote desktop support applications
- Working knowledge of ConnectWise
- Python, VBScript, JavaScript, or other scripting experience
- Apple or Microsoft certifications
- VPN and SSH experience
Responsibilities
- Open tickets and diagnose Tier 1 technical support issues with remote clients’ networks
- Program/provision wireless network systems for deployment at remote sites
- Provide and maintain thorough documentation of client systems
- Perform firmware updates on remote client systems
- Create and manage client contacts/accounts within AN systems
- Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
- Learn new technologies and products
- Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
- Draft KB articles to increase the team's institutional knowledge
- Occasional after-hours emergency support for remote clients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
