Associate, Mod Sales Development Rep

Otis Elevator Co.

2d•Remote

About The Position

The Sales Development Representative – Modernization (SDR) plays a critical role in driving revenue growth by identifying, qualifying, and nurturing inbound and outbound leads. SDRs act as the first point of contact for prospective customers, partnering closely with Sales, Marketing and Repair team members to ensure a seamless lead lifecycle from initial engagement through handoff and follow-through. This role ensures transparency, collaboration, and consistent communication throughout the lead journey.‑through. This role ensures transparency, collaboration, and consistent communication throughout the lead journey.

Requirements

Bachelor’s degree in Business, Operations, Communications, or a related field preferred; equivalent professional experience considered.
1–3 years of experience in sales support, business development, customer engagement, or related roles.
Technical Skills Proficiency with CRM platforms and sales engagement tools.
Strong understanding of lead management processes and sales pipelines.
Soft Skills Excellent verbal and written communication.
Strong organizational skills and attention to detail.
Ability to build rapport quickly and handle objections with professionalism.
Collaborative mindset with the ability to partner closely across teams.

Responsibilities

Lead Qualification & Management Qualify inbound and outbound leads to ensure they meet established criteria before routing them to the appropriate sales representative.
Gather essential information regarding the lead’s needs, budget, timeline, and decision-making structure to support a tailored sales approach.‑making structure to support a tailored sales approach.
Maintain accurate, detailed, and up to date records of all lead interactions and activities in the CRM system.‑to‑date records of all lead interactions and activities in the CRM system.
Engagement & Appointment Setting Conduct timely outreach to new leads, ensuring prompt follow up and a professional first impression.‑up and a professional first impression.
Schedule discovery calls, product demonstrations, or meetings between prospects and the Sales team.
Nurture leads that are not yet ready to engage in a sales conversation, building rapport and developing long term interest.‑term interest.
Collaboration & Funnel Acceleration Partner closely with Sales to ensure qualified leads progress effectively into opportunities, supporting movement to proposal stages.
Collaborate with Marketing to share insights on lead quality, campaign performance, and opportunities for improving outreach effectiveness.
Provide ongoing feedback on lead trends, objections, and market insights to inform strategic improvements.
Reporting & Continuous Improvement Track and report on personal KPIs, pipeline contribution, and follow up activity.‑up activity.
Share recommendations to enhance lead generation processes, tools, and communication workflows.